Customer Service Representative — Final Interview & Assessment

Lexie; Marikina; On-site; PHP 198,034 - 237,205; Full time

Benefits offered by this job

13th and 14th month pay

Night differential

HMO coverage for employee upon Day 1 + HMO dependent

Annual increase based on performance

Life and accident insurance

Paid training

Reviewer provided

Job summary

A leading company in customer service is seeking candidates in Marikina to serve as the initial point of contact for customer inquiries. Responsibilities include resolving customer concerns and providing technical support. New high school graduates or college undergraduates are welcome to apply, with or without BPO experience. The role requires on-site work with a shifting schedule, offering various benefits including performance-based salary increases and HMO coverage.

Qualifications

• SHS Graduate (new curriculum) or College Graduate/Undergraduate.
• With or Without BPO Experience.
• Must be willing to work on-site with shifting schedule.

Responsibilities

• Serve as the initial point of contact for customer inquiries.
• Resolve concerns and provide effective solutions.
• Maintain accurate records of customer interactions.
• Provide technical support when needed.
• Collaborate with other departments to ensure a positive customer experience.

Skills

Customer service

Technical support

Record keeping

Education

High School Graduate / College Graduate or Undergraduate

Job description

A leading company in customer service is seeking candidates in Marikina to serve as the initial point of contact for customer inquiries. Responsibilities include resolving customer concerns and providing technical support. New high school graduates or college undergraduates are welcome to apply, with or without BPO experience. The role requires on-site work with a shifting schedule, offering various benefits including performance-based salary increases and HMO coverage.