Customer Service Agent - Fresh Grads Welcome, Night Diff

Alorica Philippines; Marikina; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Paid Training

Vacation Leave

Anniversary Bonus

Job summary

A prominent BPO company based in Marikina is seeking fresh graduates or students for a full-time customer service role. The position comes with a competitive salary, performance bonuses, and comprehensive training, suitable for those with no prior BPO experience. Candidates will handle customer inquiries via phone, email, and chat, resolve complaints, and maintain customer records. This role offers numerous benefits including paid leaves and incentives.

Qualifications

• No BPO experience needed; training provided.
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Customer service skills

Communication skills

Education

High School Diploma or equivalent

Job description

A prominent BPO company based in Marikina is seeking fresh graduates or students for a full-time customer service role. The position comes with a competitive salary, performance bonuses, and comprehensive training, suitable for those with no prior BPO experience. Candidates will handle customer inquiries via phone, email, and chat, resolve complaints, and maintain customer records. This role offers numerous benefits including paid leaves and incentives.