Account Manager

Civicom, Inc.; Muntinlupa; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Health insurance Day 1

Gym membership

Performance bonus

Perfect attendance bonus

Sick leave credits

Vacation leave credits

Job summary

The Account Manager role at Civicom, Inc. entails maintaining and expanding relationships with existing clients, acting as the bridge between customer teams and internal delivery teams to address concerns and deliver new solutions.

You will drive service delivery, analyze performance metrics, and strive to keep attrition low while supporting the team and processes from Alabang, Muntinlupa City. Graveyard shifts are expected.

Qualifications

• Excellent English communication skills, both spoken and written.
• Strong leadership and customer service orientation.
• Good time management and organizational skills.
• Problem solving and initiative in a results-driven environment.
• Experience in account management, client relations, or operations.
• Willing to work in Alabang, Muntinlupa City and at night hours.

Responsibilities

• Maintain and grow existing customer relationships.
• Coordinate delivery of new solutions with internal teams.
• Monitor performance metrics and report progress to stakeholders.
• Ensure high client satisfaction and exceptional service daily.
• Develop business by expanding relationships with existing clients.
• Coach teams and support recruiting of qualified candidates.
• Assist business unit manager on ad hoc projects.

Skills

Excellent English

Leadership

Time management

Problem solving

Customer service

Account management

Graveyard shift

Job description

The ACCOUNT MANAGER is responsible for maintaining and growing existing customer relationships. The incumbent acts as a conduit between the customer team and the internal team to address customer concerns, to identify unmet needs and to coordinate the delivery of new solutions.

DUTIES

• Responsible for the timely and successful delivery of services
• Communicate clearly and effectively the progress of initiatives to internal and external stakeholders
• Monitor, analyze, and forecast key account performance metrics
• Responsible for keeping clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for development of the business by developing existing client relationships and expanding business with existing clients
• Formulate and implement solutions to optimize operations efficiency and maintain quality
• Manage teams and individual team members and carry out constant coaching effort
• Set the standard for recruiting highly qualified candidates
• Assist the business unit manager with ad hoc projects and requests
• Contribute to the enhancement/maintenance of the Company's reputation by accepting ownership for accomplishing new and different requests-exploring opportunities to add value to job accomplishments
• Contribute significantly in keeping the business's employee attrition under 20% yearly and client attrition at zero
• Commit to be a Civicom Advocate and facilitate a better understanding and appreciation of the company's culture within your team

REQUIREMENTS

• Attitude and ability are more important than experience. We are happy to support the right person to grow in this career through training and mentorship. Strong leadership, customer service orientation, goal-driven, creative problem solving ability, initiative, energy, integrity, common sense, and the ability to adapt to various challenges are core attributes we are looking for. Excellent English communication skills, both spoken and written, are required. The incumbent must be willing to commit to our causes.
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Excellent critical thinking and problem solving skills
• Experience with account management, customer service, general management, operations management and / or client relations
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity (great team player)
• Comfortable with technology
• Background in sales and business development (great to have but not required)
• Willing to work in Alabang, Muntinlupa City.
• Willing to work in the graveyard shift.

IF YOU'RE THE RIGHT ONE FOR THIS ROLE, YOU GET:

• A competitive salary package based on your work experience and skills;
• Company-sponsored Health Maintenance coverage on Day 1;
• Company-sponsored gym membership upon regularization;
• Q1, Q2, Q3 performance bonus upon regularization;
• Perfect attendance bonus;
• 10 accrued Sick Leave credits in a year - unused ones are commutable to cash; and
• 10 Vacation Leave credits in a year, among others.