Customer Service Representative (CSR Urgent Hiring)

Neksjob Philippines; Pasay; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Representative for an on-site role in Pasay. No experience required; high school diploma accepted. The role involves handling inbound calls, emails, and chats to clarify product information, troubleshoot issues, and maintain high customer satisfaction.

Responsibilities include providing clear policy explanations, processing updates, and ensuring accurate records, with recognition through incentives and professional development opportunities.

Qualifications

• At least 6 months call center experience.
• High or Senior High School education.
• Strong verbal communication and active listening abilities.

Responsibilities

• Handle inbound calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School Diploma

Job description

Customer Service Representative (CSR Urgent Hiring)

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience

Tips

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