Customer Service Representative (CSR Urgent Hiring)

Neksjob Philippines; Makati; On-site; PHP 288,000 - 360,000; Full time

Benefits offered by this job

Paid Training

Bonuses

HMO

Job summary

NeksJob Philippines is hiring a Customer Care Representative to handle inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. You will work on site in the Makati area and join a team that values a friendly, supportive environment.

Qualifications

• At least 6 months call center experience.
• SH/SHS grad required or equivalent.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Handle inbound calls about account details, product information, and order updates.
• Explain policies, service offerings, and account options clearly.
• Analyze and troubleshoot customer issues calmly.
• Resolve concerns on first contact when possible.
• Maintain accurate records of interactions and account changes.

Skills

Call center experience

Communication skills

Computer literacy

Education

SH/SHS Grad

Job description

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

• At least 6 months call center experience
• SH/SHS Grad
• Willing to work on site
• Basic computer literacy
• Good communication skills

Why Join Us

• Paid Training
• Competitive Salary
• Bonuses
• HMO and Other Benefits
• Career Growth Opportunities
• Fun and Supportive Team Environment