Customer Service Representative | Circuit Makati

Carenet Health; Muntinlupa; Vor Ort; PHP 315.000 - 377.000; Vollzeit

Zusammenfassung

Carene t Health in the Philippines is seeking a Patient Care Coordinator to handle non-clinical calls, scheduling, and insurance-related inquiries. You will assist patients, providers, and members, guiding them through insurance use and provider choices.

The role emphasizes empathetic, patient-focused interactions with a commitment to accessible healthcare and timely support, including triage coordination with a Registered Nurse when needed.

Qualifikationen

• High School diploma/GED or equivalent.
• 12 or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience.
• Demonstrates the ability to type a minimum of 35 wpm.
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA.
• Demonstrates problem-solving skills.

Aufgaben

• Take inbound calls from patients, providers and members.
• Help manage calls for patients that may be sick, in an emergent situations or more.
• Support members with their insurance needs, questions or concerns.
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
• Provide 24/7 triage support and assign priority for a Registered Nurse to provide health advice.
• Answer inquiries on benefit claims, appeals, and authorizations.
• The best part, you will be making a difference in someone’s life!

Kenntnisse

Typing 35 wpm

Customer service

General computer knowledge

Ausbildung

High School diploma

Tools

Microsoft Outlook

Word

Excel

CIB

Tower

BSA

Jobbeschreibung

Rate: Php 31,000 At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

Start date: 11/2/2026 Rate: Php 31,000 At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you.

Patient Care Coordinators support non-clinical calls and helps various patient populations with scheduling, appointments, inbound and outbound calls.

Some Of What You Will Be Doing

• Take inbound calls from patients, providers and members
• Help manage calls for patients that may be sick, in an emergent situations or more
• Support members with their insurance needs, questions or concerns
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
• Answer inquiries on benefit claims, appeals, and authorizations
• The best part, you will be making a difference in someone’s life!

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

Requirements

• High School diploma/GED or equivalent
• 12 or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 35 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
• Demonstrates problem-solving skills