Customer Service Representative (BPO Collections) - Mckinley

Dynamic Talent Solutions; Taguig; On-site; PHP 406,224 - 486,576; Full time

Job summary

A leading talent solutions provider in Metro Manila is looking for a Collections Specialist. The role involves effective collection techniques, addressing customer inquiries, and resolving delinquency. Candidates should have at least 2 years of accounts receivable or collections experience, ideally in B2B or B2C environments. The position requires night shifts and is purely onsite, offering a competitive package of 40k. If you are ready to tackle challenges in collection and maintain service levels, apply now!

Qualifications

• At least 2 years of relevant experience in accounts receivable or collections.
• Experience in B2B or B2C collections is preferred.
• Ability to work night shifts.

Responsibilities

• Display effective collection techniques and negotiate to resolve delinquency.
• Provide accurate information to customers and resolve inquiries.
• Document loan activity on MSP.

Skills

Effective collection techniques

Call handling skills

Negotiation skills

Customer service

Documentation skills

Job description

• Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
• Provide accurate and relevant information to the customer
• Effectively provide prompt, accurate and professional responses to customer inquiries
• Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
• Document loan activity on MSP
• Actively collect on past due payments
• Establish payment arrangements and determine strategies to resolve delinquency
• Determine the reason for default
• Counsel customers about consequences of delinquency
• Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
• Payment Collection and Deal Production
• Ideally b2b or b2c collections

Requirements:

• Classes: Dec 5 and Dec 20
• At least 2 yrs of relevant experience (AR/collections experience) in bpo a setting
• Ideally b2b or b2c collections
• B2b experience is prio
• 40k package
• Pure onsite
• Night shift
• Operations and final interview or 1 panel interview
• No assessment