B2B Collections Agents - Pooling (29138)

Bill Gosling Outsourcing - Philippines; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Bill Gosling Outsourcing - Philippines is seeking a B2B Collections Agent to review delinquent loan accounts, contact customers, and negotiate tailored payment plans to help them regain good standing.

You will work on-site at our Taguig office and collaborate with cross-functional teams to resolve inquiries, while ensuring compliance with policy and regulatory requirements.

Qualifications

• At least 2 years of solid B2B AR/Collections experience.
• Experience managing large or multi-million-dollar AR portfolios.
• Strong understanding of AR aging and account prioritization.
• Good working knowledge of Excel, particularly VLOOKUP/XLOOKUP and Pivot Tables.
• Strong business judgment and written/verbal communication skills.
• Experience with Salesforce and credit management is an advantage.
• Willingness to support US Central Time.

Responsibilities

• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints to the appropriate department.
• Engage with customers on all inbound/outbound calls, emails, and other channels to update account information.
• Champion company core values and other company programs.
• Other duties as assigned.

Skills

B2B AR/Collections

Large AR portfolios

AR aging

Excel

Pivot Tables

Salesforce

Credit management

US Central Time

Tools

Excel

Salesforce

Job description

We are looking for B2B Collections Agents to join our team! In this role, you will be responsible for reviewing customers' delinquent loan accounts, reaching out to discuss their payment status, and negotiating tailored payment plans to help them regain good standing. Your ability to communicate effectively and find the best solution for each customer will be key to their financial recovery.

Job Description

This position requires ability to work onsite - 100% remote work is not available. Our office is located at Three World Square, Upper McKinley Road, Fort Bonifacio, Taguig, 1634 Metro Manila, Philippines.

• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer's inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
• Champion company core values and other company programs
• Other duties as assigned.

What we are looking for:

• At least 2 years of solid B2B AR/Collections experience
• Experience managing large or multi-million-dollar AR portfolios
• Strong understanding of AR aging and account prioritization
• Good working knowledge of Excel, particularly VLOOKUP/XLOOKUP and Pivot Tables
• Strong business judgment and written/verbal communication skills
• Experience with Salesforce and credit management is an advantage
• Willingness to support US Central Time