Customer Service Representative - BFS Account

Gratitude Philippines; Manila; On-site; PHP 290,000 - 335,000; Full time

Benefits offered by this job

Paid training

HMO coverage

Government benefits (SSS/PhilHealth/P猪

Paid leaves

13th month pay

Bonuses & incentives

Career growth

Modern office in Eastwood

Job summary

WNS Eastwood is hiring Customer Service Representatives for BFS (Banking and Financial Services) accounts in Eastwood. You will assist customers with banking inquiries, transactions, and disputes, delivering professional support on an onsite, shifting schedule.

This premium BFS account offers paid training, HMO coverage, mandated government benefits, paid leaves, and a clear career path from Agent to Team Leader and Trainer.

Qualifications

• SHS graduate or completed 2nd year college.
• At least 1 year BPO voice experience.
• Good to Excellent English communication skills.
• Strong problem solving and customer service skills.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound calls regarding banking and financial services.
• Assist customers with account inquiries, transactions, billing, and disputes.
• Provide accurate information on products, services, and policies.
• Resolve customer concerns professionally and timely.
• Document interactions accurately in the system.
• Coordinate with internal teams for escalations and follow-ups.
• Meet quality, productivity, and customer satisfaction targets.
• Ensure compliance with banking privacy and security procedures.

Skills

English communication

Problem solving

Customer service

Typing skills

Education

SHS or 2nd year college

Job description

Customer Service Representative - BFS Account*

*Company:* WNS

*Location:* Eastwood

*Salary:* Php 26,000 - Php 30,000

*Work Setup:* Onsite

*Schedule:* Shifting

About the Role

• WNS Eastwood
• is hiring
• Customer Service Representatives
• for our
• BFS (Banking and Financial Services)
• Account.

In this role, you will assist customers with banking, financial, and account-related inquiries - including billing, transactions, account updates, and general support.

This is a premium financial account ideal for BPO professionals who want higher pay, professional growth, and experience working with a global financial client.

If you have voice BPO experience and want to level up to a BFS account, this is for you.

What We Offer

• *Salary: Php 26,000 - Php 30,000*
• *Paid Training* - Full BFS and banking process training
• *HMO Coverage* - Medical benefits upon regularization
• *Government Mandated Benefits* - SSS, PhilHealth, Pag-IBIG
• *Paid Leaves* - Vacation and Sick Leave
• *Performance Bonuses & Incentives*
• *13th Month Pay*
• *Career Growth* - Promotion to Senior Agent, SME, QA, Team Leader, and Trainer
• *Stable Global Account* - Long-term BFS client
• *Modern Office in Eastwood* - Accessible location, near malls and transport hubs

Qualifications

• Senior High School (SHS) Graduate *OR* Completed 2nd Year College
• *At least 1 Year BPO Voice Account Experience*
• Good to Excellent English Communication Skills
• Strong problem-solving and customer service skillsBasic computer navigation and typing skills
• Professional, patient, and team-oriented

• Willing to work onsite in
• Eastwood
• on a
• Shifting Schedule*

Responsibilities

• Handle inbound calls regarding banking and financial services
• Assist customers with account inquiries, transactions, billing, and disputes
• Provide accurate information on products, services, and policies
• Resolve customer concerns in a professional and timely manner
• Document all interactions accurately in the system
• Coordinate with internal teams for escalations and follow-ups
• Meet quality, productivity, and customer satisfaction targets
• Ensure compliance with banking privacy and security procedures

Who Should Apply?

• You have at least 1 year BPO voice experience and want a higher-paying BFS account
• You are looking for a stable job in Eastwood with Php 26,000 - Php 30,000 salary
• You want to build a career in Banking and Financial Services BPO
• You are comfortable handling financial accounts and customer inquiries

Why Join WNS Eastwood?

• BFS is one of the most stable and respected accounts in BPO
• Learn banking and financial processes - high-value industry skills
• Work with a global leader in Business Process Management
• Supportive team environment with coaching and mentorship
• Real career path - from Agent to SME, QA, and Leadership