BFS Banking Support Agent – Onsite in Eastwood

Gratitude Philippines; Manila; On-site; PHP 290,000 - 335,000; Full time

Benefits offered by this job

Paid training

HMO coverage

Government benefits (SSS/PhilHealth/P猪

Paid leaves

13th month pay

Bonuses & incentives

Career growth

Modern office in Eastwood

Job summary

WNS Eastwood is hiring Customer Service Representatives for BFS (Banking and Financial Services) accounts in Eastwood. You will assist customers with banking inquiries, transactions, and disputes, delivering professional support on an onsite, shifting schedule.

This premium BFS account offers paid training, HMO coverage, mandated government benefits, paid leaves, and a clear career path from Agent to Team Leader and Trainer.

Qualifications

• SHS graduate or completed 2nd year college.
• At least 1 year BPO voice experience.
• Good to Excellent English communication skills.
• Strong problem solving and customer service skills.
• Basic computer navigation and typing skills.

Responsibilities

• Handle inbound calls regarding banking and financial services.
• Assist customers with account inquiries, transactions, billing, and disputes.
• Provide accurate information on products, services, and policies.
• Resolve customer concerns professionally and timely.
• Document interactions accurately in the system.
• Coordinate with internal teams for escalations and follow-ups.
• Meet quality, productivity, and customer satisfaction targets.
• Ensure compliance with banking privacy and security procedures.

Skills

English communication

Problem solving

Customer service

Typing skills

Education

SHS or 2nd year college

Job description

WNS Eastwood is hiring Customer Service Representatives for BFS (Banking and Financial Services) accounts in Eastwood. You will assist customers with banking inquiries, transactions, and disputes, delivering professional support on an onsite, shifting schedule.

This premium BFS account offers paid training, HMO coverage, mandated government benefits, paid leaves, and a clear career path from Agent to Team Leader and Trainer.