Onsite CSR – Australian Account | Paid Training & Growth

EPSILON GROUP SERVICES INC.; Makati; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Salary up to ₱25,000

Paid training

Career growth and advancement

Stable full-time employment

Supportive work environment

Job summary

EPSILON GROUP SERVICES INC. in One Makati is seeking a Customer Service Representative for our Australian Account. You will handle inbound inquiries, assist with account concerns, and deliver a positive customer experience.

The role requires a High School or Senior High School graduate, strong English communication, and 100% onsite work in One Makati with a shifting schedule. Paid training and career growth opportunities are available in a stable full-time position.

Qualifications

• High School or Senior High School Graduate and above.
• BPO Experience (Expro 2, 3, 4 & 5) preferred.
• Excellent English communication skills.
• Willing to work 100% onsite at One Makati.
• Amenable to a shifting schedule.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, product, and service-related concerns.
• Provide accurate information and resolve customer issues promptly.
• Maintain complete and accurate documentation of customer interactions.
• Achieve quality, productivity, and customer satisfaction targets.
• Follow company policies and operational procedures.

Skills

English communication

Customer service

Problem solving

BPO experience

Education

High School Graduate

Job description

EPSILON GROUP SERVICES INC. in One Makati is seeking a Customer Service Representative for our Australian Account. You will handle inbound inquiries, assist with account concerns, and deliver a positive customer experience.

The role requires a High School or Senior High School graduate, strong English communication, and 100% onsite work in One Makati with a shifting schedule. Paid training and career growth opportunities are available in a stable full-time position.