Customer Service Representative - Appointment Setting AU Account

NEXTOFFICE INC.; Pasig; On-site; PHP 279,000 - 335,000; Full time

Job summary

NextOffice Inc. in Rosario, Pasig City is seeking a Customer Service Representative to support an Australian client with appointment setting and customer inquiries.

The role requires professional communication, a friendly telephone manner, and the ability to manage multiple tasks while maintaining accurate records. This position is strictly on-site and hours align with the Australian client's schedule.

Qualifications

• At least 1 year of experience in customer service.
• Experience in appointment setting is highly preferred.
• Experience with Australian clients is an advantage.
• Excellent verbal and written English communication skills.
• Professional and confident telephone manner.
• Strong interpersonal and customer service skills.
• Excellent problem-solving and organizational abilities.
• Able to manage multiple tasks effectively and work independently.
• Willing to work in accordance with the Australian client's business hours.
• Must be willing to work strictly on-site in Rosario, Pasig City.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Respond to customer inquiries and provide accurate and timely information.
• Assist customers with their requests, concerns, and service-related needs.
• Establish and maintain positive relationships with customers.
• Identify customer requirements and provide appropriate assistance.
• Schedule, confirm, and follow up on customer appointments.
• Maintain accurate and updated customer and appointment records.
• Coordinate with internal teams to ensure customer requests are properly addressed.
• Escalate complex customer concerns to the appropriate personnel when required.
• Achieve established customer service, appointment-setting, and performance targets.
• Maintain a high standard of professionalism and customer service at all times.

Skills

Customer service

Appointment setting

Verbal English

Written English

Telephone manner

Interpersonal skills

Organizational skills

Multitasking

Independent work

australian hours

Job description

About the role

Customer Service Representative – Appointment Setting

NextOffice Inc. is currently seeking a professional, customer-focused, and highly motivated Customer Service Representative to support one of our Australian clients.

Salary: ₱25,000 – ₱30,000 per month Work Arrangement: Strictly On-Site

Location: Rosario, Pasig City

IMPORTANT: This is a STRICTLY ON-SITE position. Applicants must be willing and able to report to our office in Rosario, Pasig City. This is NOT a work-from-home or hybrid position.

Position Overview

The Customer Service Representative will be responsible for providing professional and efficient customer support while assisting with appointment setting and follow-up activities. The successful candidate will communicate directly with customers, address inquiries, understand their needs, and ensure that appointments are properly scheduled and managed.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Respond to customer inquiries and provide accurate and timely information.
• Assist customers with their requests, concerns, and service-related needs.
• Establish and maintain positive relationships with customers.
• Identify customer requirements and provide appropriate assistance.
• Schedule, confirm, and follow up on customer appointments.
• Maintain accurate and updated customer and appointment records.
• Coordinate with internal teams to ensure customer requests are properly addressed.
• Escalate complex customer concerns to the appropriate personnel when required.
• Achieve established customer service, appointment-setting, and performance targets.
• Maintain a high standard of professionalism and customer service at all times.

Qualifications and Requirements

• At least one (1) year of experience in Customer Service.
• Previous experience in appointment setting is highly preferred.
• Experience working with Australian clients or customers is an advantage.
• Excellent verbal and written English communication skills.
• Professional and confident telephone manner.
• Strong interpersonal and customer service skills.
• Excellent problem-solving and organizational abilities.
• Able to manage multiple tasks effectively and work independently.
• Results-oriented, reliable, and detail-oriented.
• Willing to work in accordance with the Australian client's business hours.
• Must be willing to work strictly on-site in Rosario, Pasig City.

Compensation and Work Arrangement

Monthly Salary: ₱25,000 – ₱30,000