Customer Service Representative

BSA Solutions Outsourcing Inc.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

BSA Solutions Outsourcing Inc. in Cebu City is seeking a Customer Service Representative for a client in Melbourne, Australia. The role involves taking bookings from clients and scheduling landscapers to deliver the required service.

You will maintain a professional, empathetic attitude, respond to inquiries, and coordinate with Australian teams while keeping accurate records using MS Office and the CRM system. This is an onsite, permanent position in Cebu City.

Qualifications

• Experience in customer service for at least 2 years.
• Excellent English speaking skills and highly organised.
• Experience in working for an Australian companies is preferred but not essential.
• Excellent data entry and data management skills.
• Proficient in using Microsoft Office - Word and Excel.
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

Responsibilities

• Take bookings from clients and schedule landscapers to meet clients and deliver services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries and address complaints.
• Communicate with customers through mobile chat, email and voice channels.
• Understand services and terms to answer questions accurately.
• Keep records of clients and landscapers interactions, transactions, comments, and complaints.
• Coordinate with colleagues in Australia and provide feedback on service efficiency.

Tools

CRM: ServiceM8

Job description

I. JOB TITLE: Customer Service Representative

LOCATION: Cebu City

WORK ARRANGEMENT: Onsite

EMPLOYMENT TYPE: Permanent

SHIFT: 7:00 AM – 4:00 PM

II. COMPANY DESCRIPTION

About BSA Solutions

Come and be part of the BSA Solutions Inc. team! Where we're not just offering jobs- we're building careers. With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources. We are a dynamic, fast-growing company committed to nurturing an inclusive and supportive workplace culture where you can thrive. With a focus on professional development, work-life balance, and competitive benefits, we provide the perfect environment for you to grow both personally and professionally. If you are a talented professional eager to contribute to a world-class team and work with global clients, your next great career move is waiting for you right here. We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire, and empower young talents to be the heroes that drive business growth. We are more than just a workplace-we are a family. We create a satisfying work environment, one where you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies

III. WHAT DO WE OFFER

• Financial Security: Enjoy a stable and competitive salary along with a comprehensive benefits package, including private health insurance and paid time off.
• Structured Career Growth: Benefit from clear advancement opportunities, dedicated mentorship, and personalised training programs that go beyond a typical job.
• Community and Support: Become part of a collaborative, dynamic team. You'll work in a supportive environment where you can build strong professional relationships and grow together.
• Global Career Opportunities: Work with leading companies from around the world and gain international exposure, all from the comfort of your home country.

IV. JOB SUMMARY

We are looking for an associate to take on aCustomer Service Representativerole for our client, an established landscaping company in Melbourne, Australia. Your primary role will be taking bookings from clients and scheduling the landscapers to meet the clients and deliver the right service.

V. WHAT YOU’LL DO

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries and acknowledging and resolving customer complaints;
• Communicating with customers through various channels – mobile chat, email and voice;
• Understanding the services and terms offered to answer questions accurately;
• Managing records of clients and landscapers interactions, transactions, comments, and complaints;
• Communicating and coordinating with colleagues in Australia; and
• Providing feedback on the efficiency of the customer service process.

VI. REQUIREMENTS

• Experience in customer service for at least 2 years;
• Excellent English speaking skills and highly organised;
• Experience in working for an Australian companies is preferred but not essential;
• Excellent data entry and data management skills;
• Proficient in using Microsoft Office - Word and Excel;
• Have experience in CRM system, Service M8 or similar appointment scheduling software.

Ready to apply your expertise in a role that offers both stability and significant growth? If you have a passion for precision and a talent for supporting others, we want to hear from you.