Customer Service Representative

JetSon Manpower Agency; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A travel service provider in Taguig is seeking a customer service representative to assist clients with travel bookings, changes, and cancellations. Candidates should have at least 1 year of GDS experience, preferably with Sabre, and must possess strong communication skills. Attention to detail and a customer-oriented attitude are essential for this role.

Qualifications

• At least 1 year of GDS experience required.
• Proficiency in Sabre GDS is a strong advantage.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist customers with travel bookings and inquiries.
• Navigate and manage bookings using GDS tools.
• Provide timely and accurate information on travel services.

Skills

GDS experience

Communication skills

Attention to detail

Problem-solving abilities

Customer orientation

Tools

Sabre GDS

Job description

• Assist customers with travel bookings, itinerary changes, cancellations, and general inquiries
• Navigate and manage bookings using GDS tools (Sabre preferred)
• Provide timely and accurate information related to flights, hotels, and other travel services
• Maintain records of customer interactions and ensure service standards are met
• Collaborate with team members and escalate issues when necessary

• At least 1 year of GDS experience (required)
• Proficiency in Sabre GDS is a strong advantage
• Strong communication skills, both verbal and written
• Attention to detail and problem-solving abilities
• Customer-oriented with a professional and patient attitude