Customer Service Representative

Home Credit Philippines; Quezon City; Sur place; PHP 180 000 - 260 000; Plein temps

Résumé du poste

Home Credit Philippines is seeking a Customer Service Representative to manage multichannel interactions—calls, emails, live chats, and social media—delivering outstanding customer experience. You will resolve issues, assist walk-in clients, and promote HC products to meet sales goals while using internal tools for customer management.

The role emphasizes customer centricity, proactive problem solving, and professional communication to build trust and drive satisfaction in a fast-paced

Responsabilités

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible
• Fully resolve customer’s concerns/ issues thus preventing customers to file a complaint or make a complaint
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/ problems
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk in clients/ customers and resolve their concerns holistically. It can be credit card, cash loan, insurance etc.
• You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount)
• Utilize various internal and HC based tool and applications for customer management and servicing
• Answers customer interactions appropriately/ professionally using right words/ terminologies/ tone that can easily be understood by our customers
• Provides first contact resolution to all customer interactions with a mindset of thinking future and thinking outside the box.
• Make customers happy by delivering friendly tone and words, accommodating, and providing right fit resolutions
• Maximize all tools needed to help customers
• Expected to raise concerns and issues to Supervisors/ Managers/ Leaders as needed to resolve customer concerns
• Report any issues/ problems encountered that are not usual to direct Supervisors or Managers or Lead

Description du poste

Job Description:

Responsibilities

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible
• Fully resolve customer’s concerns/ issues thus preventing customers to file a complaint or make a complaint
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/ problems
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk in clients/ customers and resolve their concerns holistically. It can be credit card, cash loan, insurance etc.
• You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount)
• Utilize various internal and HC based tool and applications for customer management and servicing

Detailed level of work

Customer Centricity/Delivering Best Customer Experience

• Answers customer interactions appropriately/ professionally using right words/ terminologies/ tone that can easily be understood by our customers
• Provides first contact resolution to all customer interactions with a mindset of thinking future and thinking outside the box.
• Make customers happy by delivering friendly tone and words, accommodating, and providing right fit resolutions
• Maximize all tools needed to help customers
• Expected to raise concerns and issues to Supervisors/ Managers/ Leaders as needed to resolve customer concerns
• Report any issues/ problems encountered that are not usual to direct Supervisors or Managers or Lead

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

Requirements