Customer Service Representative

JJKF Golden Prime Corporation; Quezon City; On-site; Full time

Job summary

A healthcare service provider in Quezon City is looking for a professional to manage client interactions through various channels. Responsibilities include responding to inquiries via phone, Facebook, and Instagram, assisting with bookings and cancellations, and promoting services. Candidates should ensure high client satisfaction and maintain records accurately. If you have strong communication skills and a service-oriented mindset, this position offers an excellent opportunity.

Responsibilities

• Respond promptly to client inquiries via phone and social media.
• Assist clients in booking, rescheduling, or canceling appointments.
• Provide information about treatments, services, and pricing.
• Handle client complaints and escalate to management when needed.
• Follow up with clients to ensure satisfaction.
• Maintain client records in CRM or booking systems.
• Promote services and products via social media.
• Coordinate with internal teams for smooth service delivery.
• Monitor social media channels for inquiries.

Job description

Respond promptly to client inquiries via phone calls, Facebook Messenger, Instagram, WhatsApp, and email.

Assist clients in booking, rescheduling, or canceling appointments.

Provide accurate information about treatments, services, pricing, and promotions.

Handle complaints or concerns professionally, escalating to management when necessary.

Follow up with clients after consultations or treatments to ensure satisfaction.

Maintain and update client records in CRM or booking systems.

Promote clinic services, packages, and products through social media messaging.

Coordinate with internal teams (nurses, aestheticians, and admin) to ensure smooth online service delivery.

Monitor social media channels for messages, comments, and inquiries to maintain high responsiveness.