Customer Care Senior Representative

NTT DATA, Inc.; Quezon City; Remote; PHP 279,000 - 446,000; Full time

Job summary

A leading technology company is seeking a dedicated Digital Customer Service Representative to act as a Brand Ambassador. This role focuses on providing exceptional customer service through various channels while working from home. Candidates should possess a passion for customer satisfaction, strong communication skills, and a commitment to professional development. Bilingual abilities, especially in English and French, are highly valued. If you're looking to make a positive impact on customer interactions, apply today!

Qualifications

• Prior experience in customer service is a strong asset.
• Ability to learn new skills quickly and accurately.
• Professional and empathetic conversational style.
• Related experience in food/retail considered an asset.
• Strong written and verbal communication, including spelling and grammar.
• Ability to learn new skills quickly and accurately.
• Proficient with PCs and system navigation.
• Empathetic, professional, and courteous communication style.
• Ability to handle sensitive inquiries and maintain confidentiality.

Responsibilities

• Deliver first class service by accurately assessing customer needs.
• Respond to inquiries/complaints with professionalism.
• Maintain strict confidentiality and adhere to service guidelines.
• Document interactions, record call history, and coordinate with third parties when needed.
• Stay current on program and product information through continuous learning.
• Maintain confidentiality and comply with data-handling guidelines.

Skills

Customer satisfaction

Bilingual (English and French)

Oral and written communication

Problem-solving

Empathy

Job description

As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status: Full Time – Work from Home
Hours of Work: Monday-Sunday 8:00am-12:00am EST / Monday - Sunday 9:00am-1:00am AST

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English; Bilingual (French) an asset.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.