Customer Care Senior Associate

NTT DATA North America; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

NTT DATA North America is seeking a dedicated Digital Customer Service Representative to serve as the first point of contact for our customers. You will deliver exceptional service by addressing customer inquiries with professionalism and empathy.

The role requires strong communication skills and the ability to resolve complex customer issues efficiently. Join us and contribute to making every customer interaction enjoyable!

Qualifications

• Demonstrated passion for customer satisfaction excellence and prior experience.
• Strong oral and written communication skills, including typing, spelling, and grammar.
• Ability to resolve complex customer complaints professionally.

Responsibilities

• Deliver first class service by responding to customer needs proficiently.
• Complete appropriate documentation for each customer interaction.
• Maintain confidentiality and adhere to service guidelines.

Skills

Customer satisfaction excellence

Strong oral and written communication skills

Problem-solving skills

Empathy

Attention to detail

Job description

Position Overview

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Details

Position: Digital Customer Service Representative

Position Status: Full Time

Hours of Work: Monday- Sunday 8:00am-11:00 PM EST

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.