Customer Service Representative

Security Bank Corporation; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Security Bank Corporation is seeking a candidate to oversee critical loan and ledger operations in the Philippines. The role emphasizes precise accounting, timely documentation, and adherence to service levels across departments to ensure accurate posting and reconciliation of daily transactions.

Ideal candidates will manage PNDS and related disclosures, coordinate with Custodian and units on turnaround times, monitor repricing schedules, and handle consumer loan processing from booking to

Responsibilities

• Maintains and affirms that both general and subsidiary ledgers are matched through proper review, balancing, and monitoring with sales, branches, MIS, and FINCON to ensure daily transactions are properly accounted for and prevent audit issues.
• Ensures Promissory notes/Disclosure Statement (PNDS) and other vital documents are prepared, notarized, and transmitted to Custodian and concerned Units within the agreed turnaround time to comply with the SLA.
• Ensures repricing schedules are monitored and prepared accurately and sent to concerned units within prescribed turnaround time to comply with the SLA.
• Handles processing of consumer loan products based on approved instructions, procedures, and guidelines to book, release proceeds, post payments, and perform necessary reconciliation and accounting of loans within prescribed turnaround time.
• Maintains timely rediscounting of loans with BSP by ensuring all necessary documents are properly prepared, endorsed, and applied to BSP rediscounting facility, and informing lending units accordingly once approved.

Job description

How you’ll contribute

• Maintains and affirms that both general and subsidiary ledgers are matched thru proper review, balancing, and monitoring in coordination with sales, branches, MIS, and FINCON to ensure that daily transactions are properly accounted for and prevent audit exceptions.
• Ensures that Promissory notes/Disclosure Statement (PNDS) and other vital documents are prepared, notarized, and transmitted to Custodian and concerned Units within the agreed turn-around-time (TAT) to comply with the agreed SLA.
• Ensures thatrepricing schedules are religiously being monitored and prepared accurately and are being sent to concerned units within prescribed TAT to comply with the agreed SLA.
• Handles processing of consumer loan products based on approved instructions, procedures, and guidelines to book, release proceeds, post payments, and do necessary reconciliation and account of loans within prescribed TAT.
• Maintains timely rediscounting of loans with BSP By ensuring all necessary documents are properly prepared, endorsed, and applied to BSP rediscounting facility, and concerning lending, units are advised accordingly once approved.