Customer Service Representative

Transcosmos Asia Philippines, Inc.; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Transcosmos Asia Philippines, Inc. is seeking for passionate individuals to start a tech career in a fast-paced environment. Engineering grads are welcome even without BPO experience; undergrads with 3 years of study in engineering are considered.

Expect shifting schedules, including weekends, and onsite work in Ortigas, Pasig City. Responsibilities include handling inbound calls, emails, and chats, delivering technical solutions, and creating/tracking trouble tickets.

Qualifications

• Engineering graduates welcome; no BPO experience required.
• Undergraduate applicants must have completed at least three years of engineering-related study.
• Preferably 6 months BPO experience handling a technical account; open to candidates with no BPO experience.
• Strong communication in English and Tagalog; able to explain technical concepts clearly and listen actively.
• Ability to handle objections and rejection positively.
• Basic understanding of solar panels and knowledge of different types (grid-tied, off-grid, hybrid).
• Willing to work shifting schedules, including weekends.
• Can start ASAP.
• Open to onsite work in Ortigas, Pasig City.

Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents, service centers, and onsite engineers; create trouble tickets for unresolved issues.
• Identify recurring problems, submit trouble tickets, and drive improvements.
• Regularly produce technical problem case summaries and conduct enablement training for service stores; monitor impact of changes.
• Assist with judgment of repair warranty disputes and guide on identifying product authenticity.

Skills

Technical communication

Active listening

Objection handling

Explain technical concepts

Customer empathy

Education

Engineering degree

3 years engineering coursework completed

Tools

Ticketing systems

Job description

Are you ready to jumpstart your tech career? We’re on the lookout for passionate individuals eager to grow in a fast-paced, tech-driven environment — no BPO experience required!

Qualifications:

• Engineering graduates w/o BPO experience are welcome to apply.
• For undergraduate applicants, at least three (3) years of study in any engineering-related course must have been completed.
• Preferably with 6 months BPO experience handling any TECHNICAL ACCOUNT but open to candidates with no BPO experience.
• Good communication skills both in English and Tagalog with ability to explain technical concepts in simple terms and has active listening skills to understand customer needs.
• Ability to handle objections and rejection positively.
• Basic understanding of how solar panels work.
• Knowledge of different types of solar panel (grid-tied, off-grid, hybrid)
• Willing to work on shifting schedules, including weekends
• Can start ASAP
• Must be open toonsite workinOrtigas, Pasig City.

Duties and Responsibilities:

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved issues.
• Identify recurring problems, submit trouble tickets, and drive improvements.
• Regularly produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of application changes.
• Assist with the judgment of repair warranty disputes and guide on identifying product authenticity.

At Transcosmos,our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.