Social Media Acct – Outbound & Chat Support (Mckinley, Taguig Site) w/ 12k SB!

TRANSCOSMOS ASIA PHILIPPINES, INC.; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Transcosmos Asia Philippines, Inc. is seeking a customer-support focused professional to manage merchant inquiries via chat and outbound messaging on-site at McKinley, Taguig. The role emphasizes onboarding, engagement, and issue resolution with adherence to SLAs and company policies.

The ideal candidate has a SHS diploma and BPO experience, with proficiency in CRM and multi-channel communication. Flexibility with shifting schedules is required to succeed in this fast-paced environment.

Qualifications

• SHS graduate with 6 months to 1 year BPO experience.
• Experience in chat support, outbound calling, merchant/sales/account management or customer engagement preferred.
• Experience using CRM systems and handling multiple communication channels is an advantage.
• Amenable to a shifting schedule.
• On-site work in McKinley, Taguig City (beside Venice Grand Canal Mall).

Responsibilities

• Handle merchant inquiries through chat and outbound calls/messages.
• Assist merchants with account activation, onboarding, engagement, and issue resolution.
• Follow company policies, quality standards, and SLAs during interactions.
• Meet productivity, quality, response time, and performance targets.
• Record and update merchant interactions accurately in the CRM or internal system.

Skills

BPO experience

Chat support

CRM systems

Multichannel comms

Education

Senior High School diploma

Tools

CRM software

Job description

Requirements:

• SHS graduate with at least 6 months to 1 year BPO experience

• Experience in chat support, outbound calling, merchant support, sales support, account management, or customer engagement is preferred.

• Experience using CRM systems and handling multiple communication channels is an advantage.

• Amenable to work on a shifting schedule

• Can work on site in McKinley, Taguig City (beside Venice Grand Canal Mall)

Key Responsibilities:

• Handle merchant inquiries through chat and outbound calls/messages.

• Assist merchants with account activation, onboarding, engagement, and issue resolution.

• Follow company policies, quality standards, and service level agreements (SLAs) during all interactions.

• Meet productivity, quality, response time, and performance targets.

• Record and update merchant interactions accurately in the CRM or internal system.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.