CSR-Customer Support Representative

Silver Goose 8 International, Inc.; Mandaluyong; Hybrid; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Competitive pay

Two rest days

12-hour shifts

Day/night rotation

Government benefits

Leaves & holidays

Supportive culture

Career growth

Hybrid work after regularization

HMO Maxicare

Leave benefits pro-rated

Job summary

Silver Goose 8 International, Inc. is seeking a Customer Service Representative to handle player inquiries via live chat, calls, and messaging, delivering prompt, professional support.

This position offers a competitive base pay and potential earnings with night differential and OT, plus government benefits, paid leaves, and a path to regularization. Upon regularization, the role becomes hybrid (1 WFH day per week) with HMO under Maxicare and pro-rated leave benefits, while you monitor KPIs and

Qualifications

• 1–2 years of BPO experience (from the ad).
• Experience in gaming/online entertainment is a plus.
• Proficient with Excel/Google Sheets for basic reporting.
• Willing to work 12-hour shifts and rotate monthly between day and night.

Responsibilities

• Respond to customer inquiries via live chat, calls, and messaging platforms.
• Assist in resolving player issues promptly and professionally.
• Coordinate with internal teams for fast and accurate problem resolution.
• Provide top-tier service in English and Filipino.
• Monitor and help meet team KPIs and service level standards.
• Extract reports and perform simple data analysis to support decision-making.

Skills

Customer service mindset

English/Filipino communication

Tools

Excel/Google Sheets

Job description

Silver Goose 8 International, Inc.

Customer Service Representative

Starting Monthly Salary: PHP 20,000 and above

Potential Salary: PHP 41,840.57 with Night Differential + OT Pay

Silver Goose 8 (SG8) International Inc., founded in 2006, is an online gaming software company licensed by PAGCOR. The company specializes in online casino, poker, keno, lottery, and sports betting.

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team.

Job Title: (CSR)

Benefits:

• Competitive base pay with high earning potential

• Shifting Schedule with Two (2) Rest Days per Week

  • 12hour shifts

  • Rotate monthly between day and night

• Government Mandated Benefits Available

• Paid Leaves and holiday premiums

• Supportive work culture

• Career growth opportunities within the company

Upon regularization:

• Hybrid work flexibility (1 WFH day/week)

• HMO Benefits under Maxicare

• Leave Benefits Pro-rated(7 SL / 14 VL)

Job Responsibilities:

1. Respond to customer inquiries via live chat, calls, and messaging platforms

2. Assist in resolving player issues promptly and professionally

3. Coordinate with internal teams for fast and accurate problem resolution

4. Provide top-tier service in both English and Filipino

5. Monitor and help meet team KPIs and service level standards

6. Extract reports and perform simple data analysis to support decision-making

Qualifications:

1. 1 –2 years of BPO Experience.

2. Experience in the gaming or online entertainment industry is a plus

3. Comfortable using Excel/Google Sheets for basic reporting

Willing to work 12-hour shifts and rotate monthly between day and night