Customer Service Associate [URGENT]

Blue Aurora Solutions, Inc.; Makati; On-site; PHP 290,000 - 424,000; Full time

Job summary

FlowerStore.ph is seeking an experienced Customer Service Associate in the Philippines to help manage inquiries via phone, email, or social media and contribute to a seamless shopping experience. You will greet customers warmly, assist with orders, refunds, or exchanges, and resolve issues with clear communication and timely follow-up to ensure customer satisfaction.

Fluent in English and Tagalog, you will join a fast-growing e-commerce team delivering thoughtful gifting solutions across

Qualifications

• Relevant experience in BPO Industry is a plus.
• Smart, friendly and hardworking.
• Excellent communication skills in Tagalog and English.
• Excellent decision making and problem-solving skills.
• Strong interpersonal skills.
• Good attentive listening skills.

Responsibilities

• Resolve customer inquiries and concerns via phone, email, or social media.
• Greet customers warmly and ascertain reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Support the company's operations.

Skills

Communication in Tagalog & English

Problem solving

Interpersonal skills

Attentive listening

Customer service experience

Job description

About the role

FlowerStore.ph is looking for an experienced Customer Service Associate who are passionate about collectively overcoming complex challenges of the hyper-growth e-commerce ecosystem, while learning fast and having fun. We are the Philippines' #1 Online Gift Store with a mission to make gifting thoughtful, affordable, and convenient in Southeast Asia.

Key responsibilities

• Resolve customer inquiries and concerns via phone, email, or social media
• Greet customers warmly and ascertain reason for calling
• Assist with placement of orders, refunds, or exchanges
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Support the company's operations

About you

• Relevant experience in BPO Industry is a plus
• Smart, friendly and hardworking
• Excellent communication skills in Tagalog and English
• Excellent decision making and problem-solving skills
• Strong interpersonal skills
• Good attentive listening skills

About us

Backed by international investors, we are a young, dynamic, fun, and multi-disciplinary team with years of experience in e-commerce. We are looking for individuals who are ambitious and passionate to join us in our journey.