Customer Service Representative

Peak Outsourcing; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Peak Outsourcing in Makati, Philippines is seeking a Customer Service Professional to provide world-class customer service and sales support. The role handles inbound and outbound calls, updates customer accounts, and documents notes in PestPac.

The position requires a High School diploma, strong written and verbal communication, and proficiency with Word, Excel & Outlook. Reliability and the ability to pass background and drug screening are expected.

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication.
• Must pass a seven-year criminal background check.
• Working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Answer inbound and outbound customer service-related calls.
• Engage customers to qualify needs and provide information on products and services.
• Attain performance metrics and meet monthly goals.
• Document all customer calls accurately in PestPac.

Skills

Customer service

Communication

Data entry

Multitasking

Sales support

Education

High School Diploma

Tools

PestPac

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Makati, National Capital Region, Philippines

Full Time

Job Description

Job Summary

The Customer Service Professional will provide world class customer service and sales support by responding to customers’ requests, courteously and professionally. The Customer Service Professional handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.

Essential Functions, Duties, and Responsibilities

Tasks may include, but are not limited to the following:

• Answering and managing inbound/outbound customer service-related calls.
• Engaging customers in conversation to qualify each call, determine customer service needs and provide information on Rocket’s products and services following call flow guidelines.
• Attaining performance metrics.
• Creating call back service accounts for current customers.
• Collecting payments and applying to proper account.
• Scheduling inspections and/or quality control visits for sales inspectors and technicians.
• Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Meeting or exceeding all minimum performance standards.
• Attaining monthly development plan goals regularly.
• Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
• Entering lead information into PestPac accurately and scheduling appointments.
• Assisting Inside Sales team with inbound callers during high-volume peak calling hours.
• Resolving billing issues, offering resolutions, and applying credits/adjustments, when appropriate.
• Build and maintain strong relationships with the Branch and Service Managers, service professionals, administrative staff, and sales team.
• Developing effective communication with branches to continuously improve customer experiences.
• Providing excellent communication and people skills to build trust and create positive customer experiences by emphasizing customer satisfaction.
• Providing and performing other projects and duties as assigned.

Qualifications: Education, Experience, and Skills

Required:

• High School diploma or equivalent.
• Customer service and interpersonal skills required.
• Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass a seven-year criminal background check.
• Must be able to pass company drug screen and/or substance abuse testing.

Associated Knowledge, Skills, and Abilities

• Previous customer service and/or inside sales experience is preferred.
• Ability to use a multi-line telephone system, scanner, and printer.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
• Can multitask while maintaining a pleasant, friendly conversation.
• Ability to establish strong internal and external relationships.
• Proficiency in PestPac is ideal.
• Positive, outgoing, results oriented, ambitious, team player

Job Snapshot

Updated Date

09-Mar-2026

Job ID

JOB_127

Department

Operations

Location

Location Makati, National Capital Region, Philippines