Automotive Parts Sales Representative

Tri-Unity Talent Sourcing & HR Management Services; Metro Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading HR management service provider in Metro Manila is looking for an Automotive Parts Sales Representative. In this role, you will manage customer inquiries, resolve complaints, and develop long-term client relationships. Candidates should have a degree in a relevant field and significant experience in customer service. This full-time position offers the opportunity to enhance customer satisfaction through effective service delivery.

Qualifications

• 13 years in customer service, client relations, or a similar role.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle complaints professionally, aiming for a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.
• Develop and nurture long‑term relationships with clients.
• Follow up with customers to ensure service quality and satisfaction.
• Provide personalized service to high‑value customers.
• Investigate and resolve customer issues efficiently.
• Coordinate with internal departments to ensure timely solutions.
• Escalate complex issues to management when necessary.
• Gather feedback from customers to improve services.
• Recommend process improvements to enhance customer satisfaction.
• Contribute to customer loyalty and retention initiatives.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict resolution abilities

Good organizational and time-management skills

Ability to remain calm under pressure

Proficiency in MS Office and CRM software

Education

Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or related field

Job description

Join to apply for the Automotive Parts Sales Representative role at Tri-Unity Talent Sourcing & HR Management Services.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle complaints professionally, aiming for a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.

Relationship Management

• Develop and nurture long‑term relationships with clients.
• Follow up with customers to ensure service quality and satisfaction.
• Provide personalized service to high‑value customers.

Issue Resolution

• Investigate and resolve customer issues efficiently.
• Coordinate with internal departments to ensure timely solutions.
• Escalate complex issues to management when necessary.

Customer Experience Improvement

• Gather feedback from customers to improve services.
• Recommend process improvements to enhance customer satisfaction.
• Contribute to customer loyalty and retention initiatives.

Education

• Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Experience

• 13 years in customer service, client relations, or a similar role.

Skills

• Strong communication and interpersonal skills.
• Problem‑solving and conflict resolution abilities.
• Good organizational and time‑management skills.
• Ability to remain calm under pressure.
• Proficiency in MS Office and CRM software.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Human Resources Services