Automotive Parts Sales & Support Specialist

Lean Solutions Group; Makati; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

Lean Solutions Group (LSG) is seeking a Customer Service Representative to be the primary contact for customers and to deliver an exceptional experience across multiple channels. You will guide customers to identify the right automotive components and drive revenue through total vehicle repair solutions.

You will handle inquiries, quote numbers for unconverted leads, and collaborate with specialized teams to resolve complex cases, while maintaining order accuracy and timely delivery

Qualifikationen

• 2+ years of experience in sales or customer service, including call center work.
• High School graduates with call center experience or 2 years of college/vocational coursework accepted.
• Strong English verbal and written communication skills are required.
• Good listening, internet navigation, and multitasking abilities are essential.

Aufgaben

• Answer inbound and handle multi-channel inquiries; provide exceptional customer experience.
• Identify correct automotive components and assist customers in finding solutions.
• Upsell by recommending parts, accessories, and complete repair kits.
• Ensure order accuracy, verify stock availability, and communicate delivery timelines.
• Maintain compliance with sales procedures, QA standards, and PCI DSS guidelines.
• Track orders, log interactions, and participate in training and coaching to meet KPIs.

Kenntnisse

English communication

Active listening

Internet navigation

Multitasking

Ausbildung

High School with call center experience

2 years college/vocational coursework

Jobbeschreibung

Lean Solutions Group (LSG) is seeking a Customer Service Representative to be the primary contact for customers and to deliver an exceptional experience across multiple channels. You will guide customers to identify the right automotive components and drive revenue through total vehicle repair solutions.

You will handle inquiries, quote numbers for unconverted leads, and collaborate with specialized teams to resolve complex cases, while maintaining order accuracy and timely delivery