Customer Service Representative

Aviacon M&B Company; Lapu-Lapu; On-site; PHP 223,200 - 279,000; Full time

Job summary

A new aviation services firm is seeking a Fresh Graduate to assist passengers with flight bookings and provide exceptional customer service. This full-time role in Lapu-Lapu requires strong communication and problem-solving skills, along with flexibility to work varied shifts including nights and weekends. Previous experience in customer service is preferred but not essential.

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous customer service experience, preferably in the aviation or travel industry.
• Strong communication and problem-solving skills.

Responsibilities

• Assist passengers with flight bookings, check-in, boarding, and baggage inquiries.
• Provide accurate flight information and updates to customers.
• Handle customer complaints and resolve issues promptly and professionally.
• Ensure compliance with airline safety regulations and company policies.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Proficiency in booking systems

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

On-site - Lapu-Lapu Fresh Graduate/Student Bachelor Full-time

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Job Description

• Assist passengers with flight bookings, check-in, boarding, and baggage inquiries.
• Provide accurate flight information and updates to customers.
• Handle customer complaints and resolve issues promptly and professionally.
• Ensure compliance with airline safety regulations and company policies.
• Coordinate with ground staff, security, and other departments to ensure smooth operations.
• Manage payment transactions and process travel documentation.
• Deliver exceptional customer service to enhance passenger satisfaction.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous customer service experience, preferably in the aviation or travel industry.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Proficiency in reservation and booking systems (e.g., SABRE, Amadeus) is a plus.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

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