Front Desk Receptionists

cc1 GRAND BLEU DIVE RESORT INC.; Lapu-Lapu; On-site; PHP 167,400 - 223,200; Full time

Job summary

A resort in Central Visayas is seeking a Front Desk Attendant to welcome guests, manage check-ins and check-outs, and handle reservations. Candidates should possess a high school diploma and have previous experience in hospitality. Strong communication skills and proficiency with reservation software are preferred. This is a full-time on-site position.

Qualifications

• Education: High school diploma or equivalent (college degree is a plus).
• Experience: Previous experience in hospitality or customer service roles is preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage check-in and check-out processes accurately.
• Handle reservations, cancellations, and modifications.
• Provide guests with information on resort services.
• Address guest inquiries and complaints in a timely manner.
• Process payments and manage billing procedures.
• Coordinate with housekeeping and maintenance.
• Maintain an organized and clean front desk area.

Skills

Strong communication and interpersonal skills

Proficiency with computer systems and reservation software

Ability to multitask

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

College degree

Tools

Opera

RMS

Job description

On-site - Lapu-Lapu Fresh Graduate/Student High/Senior High School Full-time

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Job Description

• Greet and welcome guests upon arrival with a friendly, professional demeanor.
• Manage check-in and check-out processes accurately and efficiently.
• Handle reservations, cancellations, and modifications in the reservation system.
• Provide guests with information on resort services, amenities, and local attractions.
• Address guest inquiries, requests, and complaints in a timely and courteous manner.
• Process payments, issue invoices, and manage billing procedures.
• Coordinate with housekeeping and maintenance to fulfill guest needs and requests.
• Maintain an organized and clean front desk area.
• Education: High school diploma or equivalent (college degree is a plus).
• Experience: Previous experience in hospitality or customer service roles is preferred.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency with computer systems and reservation software (e.g., Opera, RMS).
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and the ability to remain calm under pressure.
• Attention to detail and organizational skills.

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