Customer Service Representative

cxperts; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Job summary

cxperts in the Philippines is seeking a Customer Service Agent to deliver high-quality customer support by resolving inquiries, addressing concerns, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving ability, and the capacity to work in a fast-paced, team-oriented environment.

cxperts offers a collaborative, on-site work setting at the assigned account location, with a shifting schedule including weekends and holidays.

Qualifications

• College degree or 1.5–2 years relevant work experience.
• Proficient keyboarding and computer skills.
• Strong verbal communication to meet language proficiency thresholds.

Responsibilities

• Provide excellent customer service by handling inquiries professionally.
• Understand customer needs and demonstrate empathy in interactions.
• Resolve issues promptly using problem-solving skills.
• Communicate clearly and effectively with customers.
• Maintain accuracy and productivity in all transactions.
• Collaborate with team members to achieve service goals.
• Handle multiple tasks and manage workload efficiently.

Skills

Verbal communication

Keyboarding

Teamwork

Education

College degree or relevant work experience

Job description

Job Summary

The Customer Service Agent is responsible for delivering high-quality customer support by resolving inquiries, addressing concerns, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving ability, and the capacity to work in a fast-paced, team-oriented environment.

Key Responsibilities

• Provide excellent customer service by handling customer inquiries efficiently and professionally
• Understand customer needs and demonstrate empathy in all interactions
• Resolve issues promptly using strong problem-solving skills
• Communicate clearly and effectively with customers
• Maintain accuracy and productivity in all transactions
• Collaborate with team members to achieve service goals
• Handle multiple tasks and manage workload efficiently

Qualifications

• College degree or at least 1.5 to 2 years of relevant work experience
• Proficient keyboarding and computer skills
• Strong verbal communication skills with the ability to meet required language proficiency thresholds

Core Competencies

Communication Skills

• Ability to speak fluently in the supported language
• Strong listening and comprehension skills

Customer Service Skills

• Customer-focused mindset with strong empathy
• Ability to provide clear and effective instructions

Problem-Solving Skills

• Ability to analyze issues and provide effective solutions
• Strong data entry, listening, and comprehension skills

Interpersonal Skills

• Strong teamwork and collaboration skills
• Resilient, adaptable, and flexible in a dynamic environment

Personal Qualifications

• Willingness to work on a shifting schedule, including weekends and holidays
• Willingness to work on-site at the assigned account location
• Physically fit to work

Preferred Attributes

• Strong work ethic and reliability
• High attention to detail
• Positive attitude and adaptability