Customer Service Representative
GoTeam
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Benefits offered by this job
Job summary
GoTeam is seeking a Customer Service Representative to support US employers and their employees with pre-employment medicals, transfer medicals, and drug and alcohol testing coordination from Cebu City. The role operates on a night shift (10:00 PM – 7:00 AM) and is onsite, offering a salary up to ₱35,000, with opportunities for AI certification and career growth.
You will collaborate with clinics, client representatives, project supervisors, and internal teams to ensure accurate, confidential
Qualifications
- Excellent spoken and written English communication skills.
- Healthcare customer service experience is preferred.
- Willingness to work onsite in Cebu City on a night shift.
- Strong attention to detail and ability to handle confidential information.
- Experience with MS Office and Teams.
Responsibilities
- Respond promptly to phone and email inquiries from clients, employees, and leadership.
- Explain testing protocols, required services, and tests needed for individuals.
- Issue pre-authorizations for medical services per client protocol.
- Escalate unresolved questions to lead or account manager.
- Schedule pre-employment and transfer medicals based on availability.
- Coordinate random drug and alcohol testing with project managers and site supervisors.
- Find partner clinics and testing sites near employees’ home or workplace.
- Confirm appointments and update employee records accordingly.
Skills
Tools
Job description
Cebu City | 10:00 PM – 7:00 AM PHT | Monday to Friday
Every call you take helps keep a workplace safe. In this role, you’ll be the go‑to support person for US employers and their employees as they get through pre‑employment medicals, transfer medicals, and drug and alcohol testing. You’ll answer questions about testing protocols, arrange appointments with partner clinics, and make sure every case is handled accurately and confidentially.
This role suits a calm, patient communicator who is comfortable with a high volume of details. You’ll work with client representatives, project supervisors, clinics, and your internal team to keep every testing request moving. If you have healthcare customer service experience and want to grow into the occupational health space, this is a strong next step. Compensation is also flexible and will depend on the candidate’s experience and qualifications.
- Excellent spoken and written English communication skills
- Customer service experience, ideally in healthcare or a related field (college undergraduates with related work experience are welcome to apply)
- Working knowledge of MS Office (Outlook, Word, Excel, PowerPoint) and Microsoft Teams
- Above‑average typing speed and the ability to multitask under pressure while staying composed
- Strong attention to detail and the discipline to handle confidential medical information responsibly
- Willingness to work onsite in Cebu City on a night shift schedule
- Exposure to occupational health, especially drug and alcohol testing or urgent care
- Experience using MS Teams Dialer, Nitro Pro, or an ERP system
- Familiarity with HIPAA guidelines and handling protected health information
- Background in medical appointment scheduling or clinic coordination
You own every inquiry from first contact to resolution.
- Respond promptly to phone and email inquiries from client representatives, employees, and company leadership
- Explain testing protocols, required services, and the types of tests each individual needs
- Issue pre‑authorizations for medical services in line with each client’s protocol
- Escalate questions you can’t resolve to your lead or account manager instead of guessing
You keep testing schedules organized and on time.
- Schedule pre‑employment and transfer medicals based on employee preferences and availability
- Coordinate random drug and alcohol testing with project managers and site supervisors
- Find partner clinics and testing sites near each employee’s home or workplace
- Confirm appointments by phone or email and update employee records with new information
You protect accuracy, confidentiality, and the client experience.
- Maintain confidential medical records in accordance with HIPAA guidelines
- Follow established protocols for scheduling, employee communication, and record‑keeping
- Stay current on changes to each client’s testing protocol
- Check any solution or workaround with your account manager before recommending it, to prevent miscommunication
- Work with other departments to resolve operational issues and improve service quality
Our client is a US‑based provider of workplace safety and occupational health services. It helps employers run drug and alcohol testing programs, medical screenings, background checks, and compliance management, with a focus on safety‑sensitive workforces and round‑the‑clock support.
GoTeam is a people‑first outsourcing company that connects Filipino professionals with global career opportunities. We provide long‑term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.
At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future‑ready work.
- Company‑provided laptop + second monitor
- Industry‑best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
- Option to enroll up to 4 additional dependents via salary deduction
- ₱1M life insurance coverage
- Membership in GoTeam Sports Club, Yoga, and Wellness Programs
- Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
- 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
- Salary loan access (post‑regularization)
- Employee discounts, raffles, and Day‑1 welcome gift
- Opportunity to win a trip to Bali through company programs
- Join GoTeam Cares volunteer programs
- ₱10,000 referral bonus + opportunity to win a trip to Bali
- Monthly gratitude events, team dinners, and leadership talks
- 24/7 financial, legal, and counseling support (up to 4 family members)
- Free telemedicine consultations
- Virtual family events and prize opportunities
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