Customer Service Representative

Performacentric; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Monthly recurring bonuses

Professional development and training opportunities

Opportunities for growth and advancement

Job summary

Performacentric is seeking a Customer Service Representative to engage businesses and introduce them to AI Readiness workshops. This role is pivotal as the friendly point of contact, focusing on identifying and qualifying expansion opportunities.

You will conduct client outreach, maintain CRM updates, and support the sales team with scheduled appointments. Ideal candidates will have prior experience in customer service or telesales, excellent communication skills, and a strong motivation to drive results.

Qualifications

• Prior customer service or telesales experience preferred.
• Ability to work independently and as part of a team.
• Familiarity with lead management systems.

Responsibilities

• Conduct calls to potential clients and introduce them to our company's services.
• Schedule follow up appointments for our sales team.
• Build and maintain strong relationships with potential clients.

Skills

Excellent communication and interpersonal skills

Strong negotiation and sales skills

Self-motivated and results-driven

Tools

CRM software

Job description

Position:

Customer Service Representative

Company Overview

Performacentric is a leading provider of agentic AI solutions for businesses of all sizes. Our innovative strategies and cutting‑edge technologies help companies drive sales, increase brand awareness, and achieve their marketing goals. We are constantly growing and expanding our client base, and we are looking for a highly motivated Inside Sales Representative Rep to join our team.

Job Description

As a Customer Service Representative, you will be responsible for contacting businesses and introducing them to our AI Readiness workshops. You will be the friendly point of contact for our company, and your goal will be to identify and qualify business expansion opportunities. You will work closely with our sales and marketing teams to develop and implement strategies to expand our client base.

Responsibilities

• Conduct calls to potential clients and introduce them to our company's services
• Schedule follow up appointments for our sales team
• Build and maintain strong relationships with potential clients
• Research and identify new business opportunities and potential clients
• Keep track of all call activities and update the CRM system
• Represent the company in a professional and positive manner at all times

Requirements

• Prior customer service or telesales experience preferred
• Excellent communication and interpersonal skills
• Strong negotiation and sales skills
• Ability to work independently and as part of a team
• Self‑motivated and results‑driven
• Familiarity with CRM software and lead management systems
• Knowledge of performance‑based marketing is a plus
• Previous experience in a similar role is preferred

Benefits

• Monthly recurring bonuses
• Professional development and training opportunities
• Dynamic and fast‑paced work environment
• Opportunities for growth and advancement within the company