Sales Representative II, SB

United States Digital Space LLC; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

United States Digital Space LLC in Pasig City, Metro Manila, is seeking a Small Business Sales Representative to help customers get started and set them up for long-term success. You’ll listen to needs, connect them to how we solve problems, and build a high-touch experience from first contact through sign-up.

You’ll work with Marketing, Support, and other Sales teams to deliver an engaging journey for small businesses, navigating a busy landscape with energy and empathy.

Qualifications

• 1+ years of direct SaaS sales experience.
• Bachelor's degree or equivalent; Business Admin preferred.
• Proficient reading, writing, speaking English.
• Strong emotional intelligence and energy to learn.

Responsibilities

• Own new logo acquisition from lead to close.
• Be the first contact and deliver strong customer experience.
• Collaborate with Billing, Support, Marketing and Sales teams.
• Stay updated on product changes to benefit customers.
• Experience full sales cycle from interest to closed-won.
• Communicate with North America leads and global inquiries.
• Assist new customers in signing up and onboarding.

Skills

SaaS sales

English fluency

Emotional intelligence

High energy

Learning mindset

Education

Bachelor's degree or equivalent

Tools

Salesforce

Outreach

G Suite

Job description

About the company

the company is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, the company was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust the company. the company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At the company, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with the company and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how the company uniquely solves them.

You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with the company. Leveraging strong problem-solving skills and a genuine desire to help others, you’ll guide customers through their initial setup and ensure a seamless start to their journey.

The SB Sales team is a critical part of the company’s Sales organization, partnering closely with Marketing, Support, and cross‑functional Sales teams to continuously improve the end‑to‑end customer experience.

This role reports to the Manager, SB Sales and is based in our Pasig City, Metro Manila office.

What you’ll do

• Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.
• Make an impact with our customers as you will be their first point of contact.
• Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
• Research and keep up to date with product changes that will benefit your customers.
• You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals).
• You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!
• You’ll help our future customers sign up for an account and work with them to set them up for success.

Skills you’ll bring

• 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).
• Bachelor's degree or equivalent experience (Business Administration is preferred but not required).
• Ability to read, write, and speak English fluently.
• High level of emotional IQ.
• A high level of energy and willingness to learn!
• Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.
• Experience with G-suite.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a hybrid setup