Customer Service Representative

Harris Computer; Cebu City; Remote; PHP 179,000 - 290,000; Full time

Benefits offered by this job

Fully remote role

Job summary

Harris Computer is seeking a Costumer Service Representative/Patient Service Representative to handle patient inquiries and billing concerns remotely. You will interview patients to understand needs, coordinate information with healthcare staff, and ensure compliance with policies.

Key duties include answering calls, collecting balances, assisting insurers, and handling confidential information with care. Strong communication, reliability, and flexibility with schedule are essential.

Qualifications

• Must have strong communication skills and be able to interview and listen to patient needs.
• Experience handling confidential information with HIPAA awareness is preferred.
• Ability to perform simple mathematical calculations and maintain accurate financial details.
• Detail oriented with good organizational skills and ability to meet deadlines.
• Proficient in email usage and written communication.

Responsibilities

• Answer incoming calls according to procedure and departmental standards.
• Collect patients' outstanding balance and assist with billing queries.
• Assist third party entities, e.g., insurance, in patient account queries.
• Place outbound collection calls according to procedure and departmental standards.
• Ensure HIPAA guidelines are respected in daily duties.
• Support department and company goals and policies; be a reliable team player.
• Perform other related duties as assigned.

Skills

Excellent communication skills

Ability to work with minimal supervise

Confidential information handling

Basic math skills

Detail oriented

Email proficiency

Motivated self-starter

Organizational skills

Reliability and punctuality

Team player

Flexible schedule

Call center experience (medical)

Education

College graduate or 2 years of college

Medical field related courses/degrees a plus

Tools

Email

Job description

A Costumer Service Representative/Patient Service Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

• Assist patients in their queries and concerns.
• Collect patients' outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.

2. Places outbound collection calls according to procedure and Departmental standards.

• Collect patients' outstanding balance.
• Assist patients in their billing queries and concerns.

3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

5. Team player being supportive of Department and Company goals and policies.

6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.

7. Other related duties may be assigned from time to time.

Qualifications and Requirements

• Preferably College Graduate or at least 2 years in college.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Team player being supportive of Department and Company goals and policies.
• Must be flexible with schedule.
• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

• Fully remote role
• Work with a passionate, global team making an impact in the utility industry