Customer Service Ops Rep II: Billing & Contracts

Cardinal Health; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Cardinal Health in the Philippines is seeking a Customer Service Operations professional to support contract administration, customer orders, and issue resolution. The role involves handling outsourced services related to medical billing and reimbursement, acting as a liaison in problem-solving and data-driven insights to improve customer experiences.

The position emphasizes following established policies, routine task execution, and collaboration with supervisors for complex problems,

Qualifications

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.

Responsibilities

• Follows standard processes to handle customer inquiries and issues.
• Collaborates with teammates and supervisors on more complex or unusual problems.
• Maintains accurate records and communicates outcomes to customers.
• Supports privacy and data protection requirements in handling customer information.

Skills

Customer service

Problem solving

Communication

Education

Senior High School graduate

Completed at least 2 years of college

Bachelor’s degree

Job description

Cardinal Health in the Philippines is seeking a Customer Service Operations professional to support contract administration, customer orders, and issue resolution. The role involves handling outsourced services related to medical billing and reimbursement, acting as a liaison in problem-solving and data-driven insights to improve customer experiences.

The position emphasizes following established policies, routine task execution, and collaboration with supervisors for complex problems,