Customer Service Operations & Voice Specialist

Cardinal Health; Philippines; Remote; PHP 240,000 - 360,000; Full time

Job summary

Cardinal Health is seeking candidates in the Philippines for Customer Service Operations roles focusing on contract administration, order processing, and issue resolution. The team works to provide outsourced services related to medical billing and reimbursement while liaising to solve problems efficiently.

Ideal applicants have 1–3 years of experience and suitable educational background (senior high school, some college, or bachelor’s degree).

Qualifications

• 1-3 years of experience in customer service or related field.
• Minimum education per the list: Senior High School with experience, some college, or a bachelor’s degree.
• Ability to apply policies and procedures to standard tasks.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; detailed instruction on new assignments.

Skills

Customer service mindset

Problem resolution

Policy compliance

Education

Senior High School (with exp)

2nd year college

Bachelor’s degree

Job description

Cardinal Health is seeking candidates in the Philippines for Customer Service Operations roles focusing on contract administration, order processing, and issue resolution. The team works to provide outsourced services related to medical billing and reimbursement while liaising to solve problems efficiently.

Ideal applicants have 1–3 years of experience and suitable educational background (senior high school, some college, or bachelor’s degree).