Representative II, Customer Service Operations - Voice

Cardinal Health; Hinoba-an; On-site; PHP 320,000 - 420,000; Full time

Job summary

Cardinal Health is seeking a Customer Service Operations professional to support contract administration, customer orders, and issue resolution. You will act as a liaison to ensure accurate processing and timely problem solving for our healthcare customers.

Candidates with 1–3 years of experience and the listed education backgrounds are encouraged to apply. Cardinal Health values diversity and provides an inclusive workplace with equal opportunities for all qualified applicants.

Qualifications

• 1–3 years of experience in customer service or related roles.
• Education: Senior High School with experience, or some college, or a bachelor’s degree.
• Bachelor’s degree holders welcome.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Skills

Customer service

Problem solving

Communication

Education

Senior High School

Some college

Bachelor's degree

Job description

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

1-3 years of experience

Minimum educational attainment:

• Senior High School graduates (with exp)
• Those who completed at least 2nd year college
• Bachelor’s degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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