Operations & Customer Service Executive (Hawker)

PERSOL; Santo Niño 1st; On-site; PHP 1,313,000 - 1,751,000; Full time

Job summary

PERSOL Singapore Pte Ltd is recruiting for a Centre Operations Support role based at Toa Payoh. You will conduct inspections, monitor cleanliness and compliance, handle stallholder feedback, and support night operations across multiple centres.

The position covers field work with weekend and public holiday shifts when required, and involves reporting and data collation. The role requires a diploma, strong interpersonal skills, and proficiency in Microsoft Office; prior frontline customer service

Qualifications

• Diploma holders preferred; willingness to work in market/hawker centre environments.
• Excellent interpersonal and communication skills required.
• Field work and night shifts may be involved.
• Experience in frontline customer service or hawker centre operations is advantageous.

Responsibilities

• Conduct routine inspections of assigned hawker centres; monitor cleanliness, maintenance and compliance with centre rules.
• Attend to stallholder feedback and escalate issues to Centre Manager as needed.
• Conduct night inspections to oversee late-night deliveries and operations.
• Monitor operator performance and perform audit inspections.
• Collaborate with operators to respond to incidents, emergencies, and service-related matters.
• Handle inbound inquiries via phone, email, or walk-ins; engage stallholders on schemes and operational issues.
• Collate information and prepare reports and statistics on centre operations and outreach activities.
• Maintain accurate records of inspections, feedback, and follow-up actions.

Skills

Interpersonal skills

Communication skills

Field work

Night shift flexibility

Education

Diploma in any field

Tools

Microsoft Office

Job description

Location: Toa Payoh

Working days: Monday - Friday

Working hours: Office hours

Targeted start date: September 2026

Contract Period:

1 x 3 months

1 x 6 months

1 x 9 months

Centre Operational Support

• Conduct routine inspections of assigned hawker centres and monitor cleanliness, maintenance, and compliance with centre rules and regulations.

• Attend to stallholder feedback and on-ground issues, escalating to the Centre Manager where appropriate.

• Conduct night inspections at designated hawker centres to oversee late-night deliveries.

• Monitor operator performance and carry out audit inspections.

• Work closely with operators to respond to incidents, emergencies, and service-related matters.

Outreach and Communication

• Handle phone calls, emails, and walk-in enquiries or feedback from stallholders regarding policies and operational matters.

• Engage and follow up with stallholders on relevant schemes and operational issues.

• Address feedback and concerns professionally and in a timely manner.

Administrative Support

• Collate information and prepare reports and statistics on centre operations and outreach activities.

• Maintain accurate records of inspections, feedback received, and follow-up actions taken.

Job Requirements

• Diploma in any field

• Enjoy field work and be comfortable working in a market or hawker centre environment.

• Have good interpersonal and communication skills.

• Be proficient in Microsoft Office applications.

• Prior experience in frontline customer service or hawker centre operations will be an advantage.

• Must be willing to work night shifts, as deployment may include night hours, weekends, and public holidays when required.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394