Customer Relationship Manager - US CCS (Collections Agent)

Credit Corp; Philippines; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Bonus incentives

Night shift diff

Attendance bonus

Hazard allowance

Free meals

Fresh fruits

Sleeping quarters

Holidays off

Training programs

Life insurance

HMO coverage

Company events

Retirement plan

Work-life balance

Job summary

Credit Corp Inc. is seeking a Customer Relationship Manager (Collections Agent) to join our US Collections team in Makati City, Philippines. This full-time on-site role offers weekends off and paid Philippine holidays.

You will handle calls, emails, and collections, maintaining records while collaborating across teams to ensure top-notch service for our US clients. The position emphasizes English fluency, empathy, and strong communication.

Qualifications

• Must have SSS, Philhealth, Pagibig, TIN numbers and two valid IDs
• Fluent in English (verbal and written) and able to communicate professionally
• Experience in customer service or collections is a plus
• Willing to work onsite at Ayala Makati and in the evening shift

Responsibilities

• Handle customer calls, emails, and collect overdue payments professionally and empathetically
• Research and locate customers as needed
• Identify customer needs and resolve issues promptly
• Maintain accurate records of interactions and transactions
• Collaborate with internal teams to ensure seamless service delivery
• Adhere to company policies and regulatory requirements

Skills

Strong communication

Problem solving

Team player

English fluency

Empathy

Tools

Microsoft Office

Job description

About the role

Credit Corp Inc' is looking for a talented Customer Relationship Managers (Collections Agents ) to join our US Collections team. This is a full-time role based in Makati City Metro Manila, offering weekends off and paid Philippine regular holidays off.

As a Customer Relationship Manager, you will be a key member of our collections team, responsible for providing exceptional support and resolution to our US-based clients.

Why join us?

At Credit Corp Inc. We are committed to creating a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

• Monthly performance incentives: Uncapped cash bonuses.

• 20% night shift differential

• Attendance bonus 2,000 Php per month if all shifts are completed

• Hazard Allowance 200 Php per day spent in the office to supplement travel

• Free breakfast and main meal provided daily on site

• Free fresh fruits weekly

• Sleeping quarters provided for breaks

• Some US Holidays and Philippine regular holidays off

• Paid extensive and structured training before you start the role

• Free self-development training workshops/programs and opportunity for internal career progression .

• Quarterly offsite awards

• Free life insurance on your 1st day.

• Day 1 HMO coverage plus free dependents

• Exciting Company events.

• Retirement plan

• Simply work-life Balance in a culture-friendly environment.

What you'll be doing

1. Handling customer calls, emails and collecting overdue payments in a professional and empathetic manner

2. Researching and locating customers

3. Identifying customer needs and concerns, and providing prompt and effective resolutions

4. Maintaining accurate records of all customer interactions and transactions

5. Collaborating with internal teams to ensure seamless service delivery

6. Adhering to company policies, procedures, and regulatory requirements

Who you are:

1. Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

2. Excellent problem-solving and analytical skills to identify and resolve customer issues

3. Proficient in Microsoft Office applications and comfortable with using various software systems

4. A team player with a positive attitude and a commitment to delivering exceptional customer service

5. Physically and mentally able to work in the evening shift with night differential pay

6. Fluency in English, both verbal and written

7. Must have SSS, Philhealth, Pagibig, TIN numbers and two (2) valid IDs prior to applying

8. Willing to work onsite atour office in Ayala Makati

About us

Credit Corp Inc' is a leading provider of financial services, helping individuals and businesses achieve their financial goals. With over 20 years of experience in the industry, we have established a reputation for delivering innovative solutions and exceptional customer service. Our mission is to empower our clients to make informed financial decisions and achieve financial stability.