Customer Service Manager

Masurf Inc.; Taguig; On-site; PHP 558,000 - 892,800; Full time

Benefits offered by this job

13th Month Pay

Job summary

A leading company in customer service management in Taguig is seeking a Customer Service Manager for a hybrid work role. Responsibilities include leading the customer service team, developing service policies, and ensuring customer satisfaction through exceptional service. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service management. Skills in Salesforce and strong people skills are essential for success in this role. The position offers a full-time contract and benefits including 13th Month Pay.

Qualifications

• 3–5 years of experience in customer service management.
• Effective communication and leadership within the team.
• Proactive and strong organizational skills.

Responsibilities

• Lead and manage the customer service team.
• Develop and implement customer service policies.
• Address escalated customer issues.

Skills

Strong customer service skills

Scheduling proficiency

Problem-solving abilities

Salesforce knowledge

Account management expertise

Exceptional people skills

Education

Bachelor's degree

Job description

Hybrid work in Taguig. 3-5 years experience. Bachelor's degree required. Full-time position.

Job Summary

The position is responsible for all Demand Planning functions. The position is responsible for direct interface export and domestic customers supporting the Sales Team to ensure overall customer satisfaction. Overall coordination with Supply Chain, Manufacturing and Sales is critical to the function.

Description

• Lead and manage the customer service team to deliver exceptional service.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor team performance and conduct regular training sessions to equip team members with necessary skills.
• Address escalated customer issues and ensure effective resolution.
• Collaborate with other departments to improve overall service efficiency.

Requirements

• Educational Qualifications: Graduate of any four- or five-year college course
• Experience Level: 3–5 years of experience in customer service management
• Skills and Competencies: Strong customer service skills, scheduling proficiency, problem-solving abilities, Salesforce knowledge, account management expertise, exceptional people skills, and experience with back-office support
• Responsibilities and Duties: Effective communication and leadership within the team, ensuring compliance with service standards
• Qualities and Traits: Proactive, empathetic, and strong organizational skills
• Working Conditions: Office environment with potential for remote work flexibility

Benefits

13th Month Pay