Customer Service & Logistics Coordinator

Eflexervices; Philippines; On-site; PHP 502,000 - 781,000; Full time

Job summary

eFlexervices is hiring a Customer Service & Logistics Coordinator to monitor ocean containers, coordinate drayage, and provide timely client updates. The role requires overnight shifts to match US Pacific hours and strong English communication with US-based teams.

Responsibilities include tracking port statuses, scheduling deliveries, and ensuring accurate documentation such as BOL/IR while working with dispatchers and drivers. A reliable home workspace with high-speed internet is essential.

Qualifications

• 2+ years of customer service or logistics experience, preferably in US container drayage or port trucking.
• Professional, polished English written and verbal communication with US-based clients.
• Willingness to work graveyard/night shift aligned to PST.
• Stable high-speed internet, backup power, and distraction-free workspace.
• Familiarity with transportation management systems and port portals (e.g., PierPass, eModal).

Responsibilities

• Container Tracking: monitor ocean container movements and port statuses.
• Drayage Coordination: coordinate empty returns, chassis usage, and delivery appointments.
• Client Updates: proactively notify clients of container status and delays.
• Dispute & Exception Handling: troubleshoot gate issues and billing questions with internal staff.
• Documentation Support: process BOL details and delivery orders in the system.

Skills

Customer service

Logistics

English communication

PST graveyard shift

TMS familiarity

Tools

TMS

Port portals

Spreadsheets

Job description

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Customer Service & Logistics Coordinator – we're empowering your talent to deliver quality and performance. Join us in shaping success and making an impact that truly matters.

This role focuses heavily on tracking ocean containers, managing port and rail ramps, coordinating drayage dispatches, and communicating timely status updates to clients and trucking teams. You will navigate terminal availability, per diem/demurrage tracking, and appointment setups while working overnight shifts matching US Pacific business hours.

What you’ll be doing:

• Container Tracking: Monitor ocean container movements, steamship line (SSL) websites, and port terminal statuses (pierpass, last free day, and availability).
• Drayage Coordination: Coordinate empty returns, chassis usage, and delivery appointments between dispatchers, drivers, and consignees.
• Client Updates: Proactively notify clients regarding container status, customs holds, exam notifications, or terminal congestion delays.
• Dispute & Exception Handling: Troubleshoot gate issues, driver wait times, or billing/per diem questions with internal California staff.
• Documentation Support: Process interchange receipts (IRs), bill of lading (BOL) details, and delivery orders accurately in the system.

Qualifications & Requirements:

• Experience: 2+ years of customer service or logistics experience with a strong preference for US container drayage, import/export operations, or port trucking environments.
• Communication: Professional, polished English written and verbal communication skills to interact confidently with US-based clients and truckers.
• Schedule Alignment: Fully committed to working standard PST business hours on a graveyard/night shift schedule in Philippine Standard Time.
• Technical Setup: High-speed, stable fiber internet, backup power/internet configuration, and a professional distraction-free workspace.
• Tech Skills: Quick learner with transportation management systems (TMS), port portals (e.g., PierPass, eModal concepts), and spreadsheets.