Customer Service & Logistics Coordinator

eFlexervices; Baguio; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO coverage

Optical reimbursements

Hybrid work model

Flexible vacation

Job summary

eFlexervices is seeking a Customer Service & Logistics Coordinator to monitor ocean container movements and manage drayage operations for US-bound shipments. The role emphasizes accurate client communication and timely status updates, including handling exceptions and coordinating with dispatchers, drivers, and consignees.

The position requires 2+ years in logistics or customer service, strong English proficiency, and a willingness to work graveyard hours aligned to PST.

Qualifications

• 2+ years in customer service or logistics, preferably US container drayage.
• Professional English written and verbal communication with US clients.
• Willing to work graveyard/night shift aligned to PST.
• Must have reliable high-speed internet and quiet workspace.
• Familiar with transportation management systems (TMS) and port portals.

Responsibilities

• Container Tracking: Monitor ocean container movements and port statuses.
• Drayage Coordination: Coordinate empty returns, chassis usage, and delivery appointments.
• Client Updates: Notify clients about container status, holds, or delays.
• Dispute & Exception Handling: Troubleshoot gate issues and billing questions with California staff.
• Documentation Support: Process IRs, BOL details, and delivery orders in the system.

Skills

Customer service

Logistics coordination

English communication

Night shift readiness

Problem solving

Tools

TMS

PierPass

eModal

Spreadsheets

Job description

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Customer Service & Logistics Coordinator - we're empowering your talent to deliver quality and performance. Join us in shaping success and making an impact that truly matters.

This role focuses heavily on tracking ocean containers, managing port and rail ramps, coordinating drayage dispatches, and communicating timely status updates to clients and trucking teams. You will navigate terminal availability, per diem/demurrage tracking, and appointment setups while working overnight shifts matching US Pacific business hours.

What you'll be doing:

• Container Tracking: Monitor ocean container movements, steamship line (SSL) websites, and port terminal statuses (pierpass, last free day, and availability).
• Drayage Coordination: Coordinate empty returns, chassis usage, and delivery appointments between dispatchers, drivers, and consignees.
• Client Updates: Proactively notify clients regarding container status, customs holds, exam notifications, or terminal congestion delays.
• Dispute & Exception Handling: Troubleshoot gate issues, driver wait times, or billing/per diem questions with internal California staff.
• Documentation Support: Process interchange receipts (IRs), bill of lading (BOL) details, and delivery orders accurately in the system.

Qualifications & Requirements:

• Experience: 2+ years of customer service or logistics experience with a strong preference for US container drayage, import/export operations, or port trucking environments.
• Communication: Professional, polished English written and verbal communication skills to interact confidently with US-based clients and truckers.
• Schedule Alignment: Fully committed to working standard PST business hours on a graveyard/night shift schedule in Philippine Standard Time.
• Technical Setup: High-speed, stable fiber internet, backup power/internet configuration, and a professional distraction-free workspace.
• Tech Skills: Quick learner with transportation management systems (TMS), port portals (e.g., PierPass, eModal concepts), and spreadsheets.

Benefits and Perks:

At eFlex, we're not just a workplace - we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!