Customer Service (Leasing Support) | Onsite, Ortigas

Satellite Office; Metro Manila; On-site; PHP 300,000 - 460,000; Full time

Job summary

Satellite Office is seeking a Property Leasing Operations Coordinator in Metro Manila to act as the critical link between prospective tenants and the on-site leasing team. You will manage leads from initial contact through to confirmed property tours, scheduling across multiple buildings using CRM and booking calendars.

The role requires at least 2 years in customer service, excellent phone/email communication, and proficiency with MS Office and CRM systems.

Qualifications

• 2+ years in a customer service role with ability to build rapport quickly.
• Confident and natural communicator with strong phone and email skills.
• Comfortable with phone-based work as majority involves speaking with prospective tenants.
• Proficient in MS Office and CRM systems.
• Strong attention to detail and accuracy in data entry and record keeping.
• Highly organized and deadline-driven; stays calm when priorities shift.
• Warm, engaging, and personable with people.
• Leasing or real estate experience is a plus but not required.

Responsibilities

• Contact new leads within 2 hours via phone and email; capture property preferences.
• Schedule and manage property tours across multiple buildings using CRM and booking calendar.
• Confirm tour attendance 24 hours before and on the morning of the tour.
• Re-engage leads who have gone quiet to maintain momentum and bookings.
• Respond to CRM enquiries and answer questions about property tours.
• Participate in daily team huddles; share lead activity insights and trends.
• Prepare daily activity reports covering leads, calls, bookings, and pricing feedback.
• Identify and flag potential safety concerns per workplace practices.

Skills

Customer service

Phone communication

Email communication

CRM proficiency

MS Office

Data entry

Attention to detail

Organized

Team collaboration

Leasing/Real estate experience

Tools

CRM software

MS Office

Job description

PROPERTY LEASING OPERATIONS COORDINATOR

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A PROPERTY LEASING OPERATIONS COORDINATOR?

Our awesome client, a fast-growing property and residential leasing business based in Australia, is looking for a Property Leasing Operations Coordinator to be part of their Operations team.

Act as the critical link between prospective tenants and the on-site leasing team, managing leads from initial contact through to confirmed property tours.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Contact new leads within 2 hours via phone and email and capture their property preferences and requirements.
• Schedule and manage property tours across multiple buildings using the CRM and booking calendar.
• Confirm tour attendance 24 hours before the appointment and again on the morning of the tour.
• Re-engage leads who have gone quiet to maintain momentum and maximize tour bookings.
• Respond to CRM enquiries and answer prospective tenants’ questions about property tours.
• Participate in daily team huddles and share insights on lead activity, booking trends, and prospect feedback.
• Prepare daily activity reports covering leads, calls, bookings, and pricing feedback.
• Identify and flag potential safety concerns in line with workplace practices and procedures.

WHAT ARE WE LOOKING FOR?

• At least 2 years of experience in a customer service role, with a proven ability to build rapport quickly.
• Confident and natural communicator with strong phone and email skills.
• Comfortable handling phone-based work, as the majority of the role involves speaking with prospective tenants.
• Proficient in MS Office and comfortable working with CRM systems.
• Strong attention to detail and accuracy in data entry and record keeping.
• Highly organized, deadline-driven, and able to stay calm when priorities shift.
• Warm, engaging, and personable, with a genuine enjoyment of talking to people.
• Previous experience in leasing, real estate, or high-volume call/data-entry environments is a plus, but not required.
• Willingness to work collaboratively within a supportive Operations team and participate in daily team huddles.