Customer Service & Invoicing Specialist

Acquire.AI; Pasig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties

Value Awards recognition

Internal promotions and career growth

Meaningful work with supportive teams

Referral incentives

Job summary

Acquire Intelligence is an award-winning, global outsourcer providing contact center and back-office services. Our Customer Service Administrator role supports invoicing, payroll, and client communications across branches, ensuring smooth operations and accurate records.

You will handle customer inquiries by phone and email, manage subcontractor invoices, and assist with scheduling and purchasing as needed. Strong organization, attention to detail, and MS Office proficiency are essential.

Qualifications

• Strong organisation and planning skills, able to manage competing priorities effectively.
• Excellent attention to detail across documents, invoices, and records.
• A customer service orientation, providing responsive support by phone and in writing.
• Clear communication skills, maintaining accurate notes and comprehension both internally and externally.
• Strong document management and record keeping practices.
• Competent with Microsoft Office and business systems.
• Reliable time management, consistently meeting deadlines.
• Sound judgement in resolving routine issues independently.
• A professional approach to handling confidential and sensitive information.
• Reliability and ownership, following tasks through to completion.

Responsibilities

• Deliver a professional, caring, and friendly experience on every call and enquiry.
• Keep customers informed of schedule changes, delays, or conflicts through clear communication.
• Maintain two way communication with internal teams so everyone is briefed with current information.

Skills

Organisation

Attention to detail

Customer service

Communication

Document management

MS Office

Time management

Judgment

Confidentiality

Reliability

Tools

SimPro

Job description

Acquire Intelligence is an award-winning, global outsourcer providing contact center and back-office services. Our Customer Service Administrator role supports invoicing, payroll, and client communications across branches, ensuring smooth operations and accurate records.

You will handle customer inquiries by phone and email, manage subcontractor invoices, and assist with scheduling and purchasing as needed. Strong organization, attention to detail, and MS Office proficiency are essential.