Senior / Guest Service Assistant (Oasia Cluster)

Far East Hospitality; Santo Niño 1st; On-site; PHP 201,000 - 268,000; Full time

Job summary

Far East Hospitality is seeking a guest services professional in the Philippines to respond to guests' inquiries and complaints with courtesy and efficiency. You will collaborate with Concierge, Reception, and Front Office teams to manage arrivals and departures and assist long-stay guests.

Expect rotating shifts and a proactive, guest-first approach. The role emphasizes strong communication, teamwork across hotel departments, and a neat, professional appearance, with a positive work attitude

Qualifications

• Minimum secondary education; hospitality or customer service experience preferred.
• Friendly and service-oriented with good communication and interpersonal skills.
• Team player able to work with Front Office and other departments.
• Neat, professional appearance with positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Respond to guests' complaints, requests, and inquiries courteously and efficiently.
• Collaborate with Concierge, Reception, Bell Counter and Front Office Cashier on arrivals and departures.
• Establish contacts with house/long-staying guests and offer assistance.
• Conduct courtesy calls to guests.
• Stay updated on tourism information.
• Maintain stock of promotional materials for daily operations.
• Perform other duties as assigned by supervisors.

Skills

Communication skills

Interpersonal skills

Team player

Service orientation

Professional appearance

Shift work

Education

Secondary education

Job description

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description

Responsibilities

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests 'arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.