Customer Service Representative (12 months, extendable) | Up to $3500

RecruitFirst Pte. Ltd; Santo Niño 1st; On-site; PHP 1,160,000 - 1,933,000; Full time

Job summary

RecruitFirst Pte. Ltd is seeking a capable contact centre associate to handle customer phone inquiries and distribution partner requests from our Singapore location. You will maintain CRM data accurately and ensure timely follow-up while coordinating with teams as needed.

The role requires strong communication skills in English, a friendly telephone manner, and a willingness to leverage your mother tongue when assisting non-English speaking customers. Working hours are Mon-Fri, 9am-6pm.

Qualifications

• Preferably A Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English.
• Mother Tongue may aid support for non-English customers.

Responsibilities

• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.

Skills

Interpersonal skills

Communication skills

English proficiency

Multilingual advantage

Education

A Levels or Diploma

Job description

About the role

You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre's high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

Location: Singapore, Raffles Place

Salary: Up to $3500 basic + completion bonus!

Working Hours: Mon-Fri, 9am-6pm

Key responsibilities

• Attend to enquiries and requests from phone calls in a professional and prompt manner
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Alert management of issues and concerns that require escalation for complete resolution

About you

• Preferably 'A' Levels or Diploma holder with relevant working experience
• Good interpersonal and communication skills
• Proficient in written and conversational English
• Mother Tongue will be advantageous to support non-English speaking customers

Yieo Ming Chuan |R26163436

Associate Consultant

RecruitFirst Pte Ltd

EALicense No:13C6342