Customer Service & Events Representative

Bibo Family Entertainment Center Inc.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Bibo Family Entertainment Center Inc. is seeking a friendly Customer Service & Events Representative to be the voice of Bibo, Playnation, and iSwing.

You will handle customer conversations on social media and represent our brands at events, ensuring a great guest experience online and in person. The role includes responding to inquiries, handling feedback, hosting events, and capturing moments for social media content while coordinating with the events and marketing teams.

Qualifications

• Minimum high school graduation; college level or degree is a plus.
• Experience in customer service, social media handling, or events hosting is advantageous.
• Excellent communication in English, Filipino, and Cebuano/Bisaya is essential.
• Comfortable speaking in front of crowds and engaging with families and kids.
• Basic photography using a smartphone or camera is preferred.
• Familiar with Facebook Page Inbox, Meta Business Suite, Instagram, and TikTok.

Responsibilities

• Manage social media conversations across Facebook, Instagram, TikTok, and other platforms for all three brands.
• Answer questions about services, pricing, promos, schedules, bookings, and event packages.
• Handle complaints professionally and escalate issues to management when needed.
• Record common questions and feedback; share insights with the team.
• Help prepare standard replies and FAQs for consistency across brands.
• Attend brand events, activations, parties, and promotions.
• Host events, manage game/activity flow, and assist guests.
• Coordinate with the events team on setup, schedule, and materials.
• Take quality images or short videos during events.
• Organize and share event pictures with the marketing team.

Skills

Customer service

Social media handling

Event hosting

Photography basics

Bilingual communication (English/Filip

Education

High school graduate

College level or degree (advantage)

Tools

Facebook Page Inbox / Meta Business Suite

Instagram

TikTok

Job description

About the Role

We're looking for a friendly, organized, and energetic Customer Service & Events Representative to be the voice and face of Bibo, Playnation, and iSwing. You'll handle customer conversations across all our social media platforms and represent our brands at events, making sure every guest has a great experience online and in person.

Key Responsibilities:

Social Media Customer Service

• Respond promptly and professionally to messages, comments, and reviews on Facebook, Instagram, TikTok, and other platforms for all three brands

• Answer questions about services, pricing, promos, schedules, bookings, and event packages

• Handle complaints and concerns with patience and escalated issues to management when needed

• Keep a record of common questions, feedback, and customer concerns and share insights with the team

• Help prepare standard replies and FAQs to keep responses consistent across brands

Events Facilitation

• Attend brand events, activations, parties, and promotional activities

• Facilitate and host events, including games, activities, and program flow

• Welcome and assist guests, ensuring they have a smooth and enjoyable experience

• Coordinate with the events team on setup, schedule, and materials

Image and Content Coverage

• Take quality images (and short videos when needed) during events

• Organize and send event pictures to the marketing team for posting

• Capture behind-the-scenes and customer moments that can be used as social media content

Qualifications:

• At least a high school graduate; college level or degree in Communication, Marketing, Tourism, Hospitality, or a related field is an advantage

• Experience in customer service, social media handling, or events hosting is a plus

• Excellent communication skills in English, Filipino, and Cebuano/Bisaya

• Comfortable speaking in front of crowds and interacting with kids, families, and groups

• Basic photography skills using a smartphone or camera

• Familiar with Facebook Page inbox/Meta Business Suite, Instagram, and TikTok

• Organized and able to manage messages for multiple brands at once

• Willing to work on weekends, holidays, and during events

What We're Looking For:

• Friendly, positive, and approachable personality

• Calm and professional when handling complaints

• Creative and has an eye for good images or pictures

• Proactive team player who takes ownership