Customer Service Engineer

Mindray Medical; Philippines; Hybrid; PHP 500,000 - 700,000; Full time

Job summary

Mindray Medical is seeking a Customer Service Engineer to provide remote and on-site support for medical imaging products. You will ensure successful service delivery, guide distributor engineers, and support regional projects and quality initiatives.

The role requires more than 3 years of service engineering experience, strong English communication, and the ability to travel; cross-cultural adaptation is essential.

Qualifications

• Bachelor degree or above in electronics or biomedical engineering.
• More than 3 years of service engineering experience.
• Good written and spoken English; strong communication and problem-solving skills.
• Willingness to travel frequently and adapt to cross-cultural environments.

Responsibilities

• Provide remote, on-site support for medical imaging products and ensure customer satisfaction.
• Support distributors and engineers, aligning with local business needs.
• Contribute to regional projects and quality plan implementation.
• Monitor service delivery performance and escalate issues to HQ when needed.
• Lead new product service introductions and assist with first-unit deployment.

Skills

English fluency

Communication

Problem solving

Travel willingness

Education

Bachelor's degree in electronics or biomedical engineering

Job description

Job Description - Customer Service Engineer

Responsibilities:

• Provide remote,on-site support for technical issues and requirements encountered in medical imaging products,take the ultimately responsibilities of key account overall satisfaction
• Perform empowerment according to the business needs and requirements, ensure the capability of distributors engineer could match local business situation
• Support the delivery of major regional projects and the implementation of quality plans;
• Monitor regional service delivery performance and perform the bridge to elevate issues effectively from local to HQ team
• Lead the new product service introduction within the region, drive the acquisition of service qualifications for new products, monitor the progress of new product service deployment, and provide necessary on-site support for the first unit installation.

Requirements:

• Education: Bachelor degree or above, major in electronics, biomedical engineering is preferred;
• Ability: Have certain management ability and market observation,more than 3-year experience as service engineer
• Knowledge and skills: Good written and spoken English ； Good teaching, communication skills; Good problem solving skills; Good information collecting and analyzing ability; Comfortable with frequent travel; Adaptable to cross- culture environment ；
• Others: Positive work attitude, with a certain degree of pressure-resistant ability; Familiar with computer and office software

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