Customer Service Engineer

Integrated Micro-Electronics, Inc. (IMI Global); Biñan; Sur place; PHP 360 000 - 480 000; Plein temps

Résumé du poste

Integrated Micro-Electronics, Inc. (IMI Global) in Laguna seeks a Demand Planning Specialist to analyze customer requirements, review forecasts, and align demand with production plans.

You will coordinate with customers and internal teams to ensure accurate planning, timely shipments, and optimal use of materials. Collaborating with APU and MOG, you will monitor capacity, address supply risks, and support CSAT initiatives through proactive communication and issue resolution.

Qualifications

• Bachelor's degree in Engineering or a related discipline.
• Minimum of 3 years of relevant work experience in a similar role; supervisory experience is preferred.
• Strong background in Customer Service and Supply Chain Management.
• Knowledgeable in engineering principles, processes, and quality standards.

Responsabilités

• Receive, review, and analyze customer requirements through demand and waterfall analysis to ensure accurate planning and forecasting.
• Coordinate with customers regarding demand forecasts, requirements, shipment schedules, and material status to support customer needs.
• Confirm shipment plans and provide timely updates on order fulfillment and material availability.
• Act as the primary liaison between customers and internal planning teams to align customer demand with production requirements.
• Request and monitor the loading of firm Purchase Orders (POs) and forecast data into the Demand Management Tool (DMT).
• Collaborate with the Autonomous Production Unit (APU) to assess production capacity and ensure customer demand can be met.
• Work closely with the Materials Operations Group (MOG) to monitor material availability and address supply-related concerns.
• Develop sales commitments aligned with production plans for the next three months and analyze gaps between customer demand, sales forecasts, and production commitments.
• Analyze inventory exposure resulting from demand fluctuations, demand reductions, or product end-of-life situations, and communicate associated risks to stakeholders.
• Facilitate discussions with customers regarding aging finished goods and unbilled inventories to drive timely resolution.
• Support and coordinate Customer Satisfaction (CSAT) initiatives by engaging customers and facilitating feedback collection and communication.
• Foster strong customer relationships through proactive communication, issue resolution, and effective cross-functional coordination.

Connaissances

Customer Service

Supply Chain Mgmt

Engineering Principles

Formation

Bachelor's degree in Engineering or a related discipline

Description du poste

• Receive, review, and analyze customer requirements through demand and waterfall analysis to ensure accurate planning and forecasting.
• Coordinate with customers regarding demand forecasts, requirements, shipment schedules, and material status to support customer needs.
• Confirm shipment plans and provide timely updates on order fulfillment and material availability.
• Act as the primary liaison between customers and internal planning teams to align customer demand with production requirements.
• Request and monitor the loading of firm Purchase Orders (POs) and forecast data into the Demand Management Tool (DMT).
• Collaborate with the Autonomous Production Unit (APU) to assess production capacity and ensure customer demand can be met.
• Work closely with the Materials Operations Group (MOG) to monitor material availability and address supply-related concerns.
• Develop sales commitments aligned with production plans for the next three months and analyze gaps between customer demand, sales forecasts, and production commitments.
• Analyze inventory exposure resulting from demand fluctuations, demand reductions, or product end-of-life situations, and communicate associated risks to stakeholders.
• Facilitate discussions with customers regarding aging finished goods and unbilled inventories to drive timely resolution.
• Support and coordinate Customer Satisfaction (CSAT) initiatives by engaging customers and facilitating feedback collection and communication.
• Foster strong customer relationships through proactive communication, issue resolution, and effective cross-functional coordination.

Qualifications:

• Bachelor's degree in Engineering or a related discipline
• Minimum of 3 years of relevant work experience in a similar role; supervisory experience is preferred
• Strong background in Customer Service and Supply Chain Management
• Knowledgeable in engineering principles, processes, and quality standards