Customer Service Coordinator Sales

MicroSourcing; Manila; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off

Group life insurance

Performance bonuses

Team events

Flexible work arrangement

Job summary

MicroSourcing in Libis, Quezon City seeks a Customer Service Coordinator (Sales) to drive outbound engagement, educate homeowners on products, and ensure a seamless customer experience. The role requires 2+ years in financial services and proficiency with Salesforce.

Join a fast-paced team with growth opportunities; duties include data dashboards, QA audits, and training new hires on shifting schedules, on-site work, and cross-functional collaboration.

Qualifications

• Minimum 2+ years in customer service within Financial Services.
• Bachelor’s degree in Business or related field.
• Proven ability to handle high-volume outbound/inbound communication.
• Proficient in Google Suite, Slack, and Salesforce.
• Excellent written and verbal B2C communication.

Responsibilities

• Manage 300+ outbound calls per day to warm prospects and schedule calls for Account Management.
• Educate homeowners on product offerings, applications, and pricing structures clearly.
• Resolve inquiries, concerns, and feedback via phone, email, text, and chat.
• Collaborate with internal stakeholders to develop workflows and SOPs for projects.
• Support operations with data dashboards, QA call audits, and onboarding training.

Skills

High-volume calls

B2C communication

Multi-channel support

Financial Services knowledge

Google Suite/Slack/Salesforce

Education

Bachelor's degree in Business or related

Tools

Google Suite

Slack

Salesforce

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Coordinator (Sales)

Location: Libis, Quezon City

Work setup & shift: Oniste | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Manage high-volume outbound communication, making 300+ dials per day to warm prospects and scheduling calls for the Account Management team.
• Educate homeowners on product offerings, application processes, and pricing structures in a clear, professional manner.
• Resolve customer inquiries, concerns, and feedback via phone, email, text, and chat to ensure a seamless experience.
• Collaborate with internal stakeholders to develop workflows, SOPs, and manuals for various projects and pilot programs.
• Support team operations by filling out data dashboards, performing QA call audits, and assisting with new hire training/shadowing.

What You Need

Non-negotiables

• 2+ years of customer service experience specifically within Financial Services.
• Bachelor's degree in Business or a related field.
• Proven ability to handle high-volume outbound/inbound communication (Phone, Email, Chat).
• Proficiency in Google Suite, Slack, and Salesforce.
• Excellent business-to-consumer (B2C) written and verbal communication skills.

Preferred Skills/expertise

• Previous experience working in a fast-paced Call Center environment.
• Direct experience with Mortgage or HELOC products.
• Demonstrated success in a customer-facing role with high empathy and problem‑solving skills.
• Ability to think on your feet and adapt to non-scripted scenarios.
• Experience in lead distribution and application status tracking.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply*

Requirements: