Account Coordinator

MicroSourcing; Manila; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Account Coordinator in Libis, Quezon City to manage high-volume outbound calls, educate homeowners on product offerings, and resolve inquiries across channels. You will collaborate with internal teams to create workflows and SOPs, while supporting training and data dashboards to drive efficiencies.

The role emphasizes strong communication, empathy, and problem-solving in a fast-paced financial services environment, with clear opportunities for professional growth

Qualifications

• 2+ years of customer service experience within Financial Services.
• Bachelor’s degree in Business or a related field.
• Proven ability to handle high-volume outbound/inbound communication (Phone, Email, Chat).
• Proficiency in Google Suite, Slack, and Salesforce.
• Excellent business-to-consumer (B2C) written and verbal communication skills.

Responsibilities

• Manage high-volume outbound communication, making 300+ dials per day to warm prospects and scheduling calls for the Account Management team.
• Educate homeowners on product offerings, application processes, and pricing structures in a clear, professional manner.
• Resolve customer inquiries, concerns, and feedback via phone, email, text, and chat to ensure a seamless experience.
• Collaborate with internal stakeholders to develop workflows, SOPs, and manuals for various projects and pilot programs.
• Support team operations by filling out data dashboards, performing QA call audits, and assisting with new hire training/shadowing.

Skills

Customer service

Communication

Outbound calling

Empathy

Team collaboration

Education

Bachelor's degree in Business or related field

Tools

Google Suite

Slack

Salesforce

Job description

Discover your 100% YOU with MicroSourcing!

Position: Account Coordinator

Location: Libis, Quezon City

Work setup & shift: Oniste | Shifting Schedule

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Manage high-volume outbound communication, making 300+ dials per day to warm prospects and scheduling calls for the Account Management team.
• Educate homeowners on product offerings, application processes, and pricing structures in a clear, professional manner.
• Resolve customer inquiries, concerns, and feedback via phone, email, text, and chat to ensure a seamless experience.
• Collaborate with internal stakeholders to develop workflows, SOPs, and manuals for various projects and pilot programs.
• Support team operations by filling out data dashboards, performing QA call audits, and assisting with new hire training/shadowing.

What You Need

Non-negotiables

• 2+ years of customer service experience specifically within Financial Services.
• Bachelor’s degree in Business or a related field.
• Proven ability to handle high-volume outbound/inbound communication (Phone, Email, Chat).
• Proficiency in Google Suite, Slack, and Salesforce.
• Excellent business-to-consumer (B2C) written and verbal communication skills.

Preferred Skills/expertise

• Previous experience working in a fast-paced Call Center environment.
• Direct experience with Mortgage or HELOC products.
• Demonstrated success in a customer-facing role with high empathy and problem-solving skills.
• Ability to think on your feet and adapt to non-scripted scenarios.
• Experience in lead distribution and application status tracking.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply*